Membership Service Associate

YMCA of Upper Palmetto•Lancaster, SC

About The Position

The Member Service Associate provides members and the public with accurate information about YMCA programs and policies and administers the procedures and policies of the Front Desk and member services area. The role also assists with special events and other activities as needed. This is a part-time position.

Requirements

Must be at least 18 years of age.
Strong public relations and interpersonal skills.
General clerical and computer skills.
Ability to communicate with people at all levels.
Positive attitude and desire to achieve the mission of the Upper Palmetto YMCA.
CPR, First Aid, and AED certifications required within 30 days of employment.
Ability to respond to safety and emergency situations.
Critical thinking and decision-making skills.
Emotional maturity.
Physical ability to carry, see, hear, speak, run, crouch, lift up to 25 pounds, and walk.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet members and the public with a smile.
Process memberships, program registrations, and other transactions using online receipting.
Answer phone calls promptly and courteously, provide information about memberships and programs, and direct calls appropriately.
Maintain and account for the daily cash drawer.
Provide accurate information to members and prospective members by phone, mail, email, fax, and other means.
Distribute balls, towels, racquets, and other items on loan from the YMCA, using the appropriate method for the branch.
Perform basic housekeeping in the Front Office and other YMCA areas as needed.
Give enthusiastic facility tours, focusing on areas of interest to prospective members and answering their questions.
Control member entry to the building through the access control system.
When a shift requires opening or closing the YMCA, follow applicable procedures, which may include unlocking and locking doors, counting the cash drawer, ensuring saunas are on or off as required, and checking the facility for members.
Perform other duties related to member services or as required.