Membership Sales & Service ID #1544

YMCA of Simcoe/Muskoka•Gravenhurst, ON

1d•Onsite

About The Position

The Membership Sales and Service staff members are responsible for achieving sales targets, delivering exceptional service and for processing transactions in an accurate and efficient manner. This role involves demonstrating strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada, as well as serving the membership, facility users, and all program participants. The position requires delivering exceptional customer service, achieving sales targets, completing transactions efficiently and accurately, and maintaining a neat, clean, safe, and organized service area. A strong working knowledge of all YMCA programs and services is essential, along with the ability to respond to inquiries clearly and informatively, explore customer needs with probing questions, and engage in friendly dialogue to promote a sense of belonging. The role also includes communicating service and safety deficiencies to the Manager on Duty, maintaining confidentiality, and completing other duties as assigned, adhering to all provincial and federal legislation.

Requirements

Proven Customer Service Experience
Computer Literate
Excellent Oral Communication Skills
Adult Engagement & IC Level # 1 Certification
Emergency Training
Current CPR and First Aid
Must be able to work flexible hours based on client needs
Willingness to work evenings and weekends
Willingness to participate in mandated training to be completed before or shortly after commencement of work including: AODA Training, Health & Safety Awareness Training, Bill 168 (Violence & Harassment in the Workplace) Training, PCI Compliance, WHMIS, Child Safeguarding Training
Successful completion of a Police Records Check and employment reference checks.

Responsibilities

Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
Demonstrate strong support and commitment to serving the membership, facility users and all program participants of the YMCA of Simcoe/Muskoka.
Deliver exceptional customer service as per YMCA Standards and best practices.
Achieve sales targets as defined by the Supervisor, Sales and Service.
Complete all transactions in an efficient, accurate and timely manner.
Actively work towards maintaining a neat, clean, safe and well organized service area at all times.
Maintain a strong working knowledge of all YMCA programs and services.
Respond to inquiries in a clear, informed manner.
Explore customer needs with probing questions to ensure that patrons understand the broad range of YMCA programs and services.
Engage in friendly, open dialogue with members and patrons to promote a sense of belonging and involvement.
Communicate all service and safety deficiencies to the Manager on Duty in a timely manner for resolution.
Maintain confidentiality in all matters related to members, participants, volunteers and staff.
Complete all other duties as assigned.
Adherence to all provincial and federal legislation relevant to job description.