Membership Sales & Service Representative

MinuteMan Car Wash • Toledo, OH

1d • Onsite

About The Position

This role is responsible for generating sales revenue by promoting and selling car wash memberships, supervising and managing a team of wash attendants, and providing exceptional customer service. The representative will demonstrate leadership by example, ensure proper wash functionality, and contribute to the overall efficiency and safety of operations.

Requirements

• One year of experience in sales and customer service.
• Ability to lift up to 50 pounds and perform physically demanding tasks such as shoveling when required.
• Effective communication skills to provide clear instructions to others.

Nice To Haves

• Prior experience in supervising others or leading a team is preferred.

Responsibilities

• Generate sales revenue by promoting and selling car wash memberships to potential customers.
• Supervise and manage a team of wash attendants to ensure efficient and safe operations.
• Provide exceptional customer service by offering knowledgeable and friendly assistance to customers and effectively addressing inquiries.
• Demonstrate leadership by leading by example, effectively communicating and resolving problems, and supporting policies and processes.
• Ensure proper wash functionality and avoid any potential issues that may impact the customer experience.
• Achieve assigned closing percentage by effectively selling car wash memberships to customers to help the wash meet its goals.
• Maintain a regular presence at the kiosk and be ready to greet customers as they arrive.
• Respond to customer inquiries and concerns, using product knowledge and customer service skills to provide exceptional service.
• Maintain a positive and welcoming demeanor at all times, greeting customers with a smile and positive attitude.
• Supervise and coach wash attendants to ensure they perform their duties according to expectations, and report any performance or behavior issues to the GM.
• Assist with lot, tunnel cleaning, and maintenance as needed.
• Flexibility to work retail hours, including weekends and evenings, and to work in outside environments during all seasons.
• Participate in company meetings and training programs to stay up-to-date on best practices and procedures.
• Perform other duties as assigned by management.

Benefits

• Monthly Sales Commission
• Employee discounts
• Flexible schedule
• Five days of Paid Time Off accrued after one year of employment (full time employees only)
• We close on all major holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed