Massachusetts, Back Bay, Membership Sales Guide

Glowbar Inc•Boston, MA

11h•$16 - $18•Onsite

About The Position

Glowbar is hiring a Membership Sales Guide for its Back Bay, Massachusetts studio. The role owns the front desk and helps create a welcoming, seamless client experience from arrival through follow-up. It combines hospitality, sales, client communication, appointment management, retail education, and studio upkeep. This is a sales-focused position with revenue targets and commission-based earning opportunities. The posting describes full-time, part-time, and weekend-only availability options; the full-time schedule requires five days of open availability, including both weekend days.

Requirements

At least 1 year of hospitality and/or sales experience, such as in a restaurant, hotel, salon, spa, or comparable setting.
A proven record of superior client service and meeting or exceeding sales goals.
Genuine interest in people, hospitality, and creating memorable experiences.
Confidence in sales conversations, comfort with commission-based earning, and motivation to meet and exceed membership sales targets.
Ability to close sales, handle objections, and convert prospects into recurring members.
Warm, professional presence and a hospitality-first mindset.
Flexible availability, including weekends. Full-time availability is five days, including both weekend days; part-time availability is three days, including one weekend day; weekend-only availability is Saturday and Sunday every week.
Enthusiasm for beauty and skincare and comfort in a fast-paced, target-driven environment.
Ability to stand, walk, and move throughout a full shift; bend, reach, and lift up to 15 pounds; use stairs; and work amid varying temperatures and occasional laundry-room humidity.
Evening, weekend, and holiday availability to meet client demand.

Responsibilities

Welcome clients warmly and set a positive tone for each studio visit.
Drive membership and package sales by connecting clients with Glowbar’s services and results.
Secure rebooking and future appointments after services and manage the waitlist to optimize the schedule.
Handle client communications by phone, email, and text.
Share product knowledge and at-home skincare suggestions, and upsell or cross-sell retail products where appropriate.
Track and report personal sales performance, conversion rates, and membership metrics, and use feedback to improve close rates.
Keep the studio clean, organized, and ready for clients, including the front desk, back of house, and studio laundry.
Share observations and solutions with management to improve client experience and team performance.
Represent Glowbar through appropriate personality, presentation, and client education.

Benefits

Uncapped commission of up to $15 per membership and $10 per package sold.
Eligibility for a 2% annual compensation increase.
Medical, dental, and vision insurance largely covered by Glowbar for full-time team members.
40 hours of vacation for full-time team members and sick leave for all team members.
Holiday pay at 1.5 times the regular rate for any of the six company holidays.
Access to DailyPay at no cost.
Disability, accident, critical illness, and life insurance coverage.
Employee Assistance Program with free mental wellness support.
Commuter benefits for transit and parking.
Free annual Glowbar membership and two annual guest passes.
25% employee discount on skincare products.
$150 employee referral bonuses.
$15 product credit for every first-time client referred.