Membership Sales Experience Manager

Villa Sport•Pleasanton, CA

6d•$32 - $36•Onsite

About The Position

The Member Experience Manager takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every new member has a positive buying experience and is warmly welcomed and oriented to the club. The team focuses on and executes best practices to ensure effective member acquisition, and member integration. The Member Experience Manager is responsible for the club achieving its membership goals, fitness sales goals and assists with Personal Training program presentations. This position will be provided with direct supervision by the General Manager and a dotted-line reporting relationship to the Vice President of Member Experience. The Member Experience Manager must be highly organized and able to lead a department.

Requirements

Relationship-based selling/servicing skills and training/presentation skills
Word, Excel and PowerPoint basic proficiency
Budgeting and analysis skills
Experience with grassroots marketing
3+ years sales management and leadership experience
Excellent written and verbal communication skills; great listening skills
Skilled and comfortable communicating with people of all ages and speaking in front of groups
Polished phone skills
Able to handle multiple and concurrent projects and responsibilities.
Accountable for meeting deadlines
Workspace is well-organized and neat
Able to work with minimal supervision; work ethic and drive to achieve come from within
Excellent customer service and people skills
Friendly, outgoing, energetic, enthusiastic, positive, and motivational
Honest, ethical, principled, and trustworthy
Creative and resourceful
Strong leadership skills
Genuine, sincere interest in helping and developing others
Skilled at rapport and relationship-building
Calm under pressure; maintains composure
First Aid/CPR certification required within 90 days of hire date

Nice To Haves

Specific experience in customer engagement and retention is a plus
Club and/or hospitality industry experience (high-end, resort-style, family-oriented facilities) preferred
Bachelor’s degree preferred

Responsibilities

Hires, trains and directs a team of Membership Ambassadors.
Ensures every new member has a positive buying experience.
Ensures new members are warmly welcomed and oriented to the club.
Focuses on and executes best practices to ensure effective member acquisition and integration.
Responsible for the club achieving its membership goals.
Responsible for the club achieving its fitness sales goals.
Assists with Personal Training program presentations.