Membership & Guest Experience Manager

Massage Heights - Atlanta•Atlanta, GA

5d•Onsite

About The Position

This is a hospitality-driven sales role. Success comes from building genuine relationships, earning trust, and helping guests discover the value of consistent self-care. We're looking for someone who is warm, confident, and driven. Someone who naturally connects with people, thrives in a fast-paced environment, and enjoys turning exceptional service into lasting memberships. If you're passionate about hospitality, motivated by sales and results, and ready to grow your career, we'd love to meet you.

Requirements

A natural communicator who enjoys connecting with people.
Sales-minded with a passion for helping guests find the right solutions.
Self-motivated, coachable, and accountable for results.
Able to multitask and remain composed in a fast-paced environment.
Positive, professional, and dependable.
Previous hospitality, retail, customer service, or sales experience preferred.

Responsibilities

Deliver a five-star guest experience from check-in through check-out.
Build meaningful relationships with members and first-time guests.
Educate guests on the value of our Wellness Programs and confidently recommend memberships.
Help retain members by creating experiences that exceed expectations.
Support daily retreat operations while maintaining a positive, team-first attitude.
Collaborate with therapists and team members to ensure seamless guest experiences.

Benefits

One complimentary massage or facial every month
Paid Time Off
Medical, Dental, and Vision insurance options
401(k) with company match (up to 4%)
Employee Assistance Program through the Massage Heights Family Fund
Employee discounts on retail products and services
Competitive hourly pay
Performance bonuses based on membership sales
Guaranteed $1/hour pay increase every six months for team members who maintain strong performance, attendance, and meet eligibility requirements
Ongoing coaching, leadership development, and advancement opportunities