Membership Sales Desk Part Time
About The Position
The Membership Sales Desk team member promotes and sells BJ’s membership programs, including acquiring new members, renewing and upgrading memberships, and cross-selling loyalty programs and related offerings. The role provides efficient, high-quality service as a first point of contact for membership questions, credit card applications, returns, exchanges, product lookups, and pickups. It also supports BOPIC orders, follows membership and tax-exempt/resale policies, resolves member concerns, and helps maintain club policies and standards. Team members are expected to work collaboratively, maintain a friendly and positive attitude, attend regularly, and perform other duties or work in other departments as needed.
Requirements
- Regular, predictable, full attendance is an essential function of the job.
- Results-driven, with demonstrated success in achieving goals.
Nice To Haves
- Prior frontline or customer service experience.
- Previous sales experience.
- Basic math skills.
- Computer proficiency.
Responsibilities
- Promote BJ’s value proposition, membership acquisition and retention, membership perks, and the member experience.
- Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
- Work toward business-established benchmarks and sales goals.
- Understand BJ’s membership options and co-brand credit card offerings.
- Serve as a first point of contact for membership matters, credit card applications, general questions, issues, returns, exchanges, product lookups, and pickups.
- Follow tax-exempt/resale membership policies and retention procedures, including monitoring renewals and tax-exempt/resale status.
- Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
- Assist members with Buy Online and Pick Up In Club (BOPIC) orders.
- Maintain club policies and procedures and contribute to daily club standards.
- Support a safe, positive, inclusive environment and collaborate with team members.
- Perform other assigned duties, including working in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Access to earned pay before payday; a fee may apply.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
- Paid vacation, personal, sick, holiday, bereavement, and jury duty leave.
- Three medical plan options.
- Optional dental and vision coverage.
- Health Savings Account (HSA) and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
