Full-Time Membership Sales Associate (MSA)

Waves Express Car Wash • Greenville, SC

1d • Onsite

About The Position

Waves Express Car Wash is seeking motivated, outgoing, and customer-focused individuals to join their team as Full-Time Membership Sales Associates (MSAs). As an MSA, you will be responsible for educating customers on the benefits of Wash Club Memberships and available wash services, actively promoting and selling these memberships while working towards sales goals. The role involves building customer relationships, providing outstanding customer service, and maintaining a positive and professional attitude. Additionally, MSAs will assist with car wash operations, including guiding vehicles into the tunnel, identifying vehicles needing special attention, assisting with opening/closing procedures, monitoring chemical levels, and maintaining cleanliness of the facility. Administrative duties include operating the point-of-sale system, processing transactions, entering new membership applications, updating accounts, and maintaining accurate records. Following company policies, safety procedures, and operational standards is crucial, as is working collaboratively with leadership and teammates.

Requirements

• A friendly, outgoing personality with strong communication skills.
• A sales-driven mindset and the motivation to meet or exceed sales goals.
• Excellent customer service and problem-solving skills.
• Dependability, punctuality, and a strong work ethic.
• The ability to work outdoors in varying weather conditions.
• The ability to stand for extended periods, including shifts of 8 hours or more.
• The ability to perform physical tasks, including bending, lifting, sweeping, and cleaning.
• Attention to detail and a commitment to safety.
• A willingness to learn, accept coaching, and follow company policies and procedures.

Nice To Haves

• Previous sales, retail, hospitality, or customer service experience is a plus, but we’re willing to train the right person!

Responsibilities

• Engage with customers and educate them on the benefits of our Wash Club Memberships and available wash services.
• Actively promote and sell Wash Club Memberships while working toward daily, weekly, and monthly sales goals.
• Build relationships with customers and create a positive, welcoming experience.
• Answer questions, address concerns, and resolve customer issues professionally.
• Maintain a positive attitude and represent the Waves brand with pride.
• Maintain a professional, clean, and presentable sales area.
• Remain present in the sales lanes during varying weather conditions and be prepared to stand for extended periods.
• Safely guide vehicles into the wash tunnel while checking for loose parts, antennas, bumpers, headlights, and aftermarket accessories.
• Identify vehicles that may require special attention or pre-wash preparation, including heavy dirt or dirty tires and rims.
• Assist with opening and closing procedures and complete assigned checklists.
• Monitor chemical levels, refill or change chemicals, and assist with preventative maintenance and basic equipment repairs as needed.
• Maintain clean vacuum areas, the tunnel, parking lot, and customer amenities.
• Empty trash, clean windows, wipe down equipment, sweep the parking lot, pressure wash designated areas, and perform other cleaning duties as needed.
• Operate the point-of-sale system and process customer transactions.
• Enter new membership applications and assist customers with account updates.
• Maintain accurate records of sales activities, customer interactions, and membership information.
• Complete required hourly, daily, weekly, and monthly checklists and reports.
• Follow all company policies, safety procedures, and operational standards.
• Work closely with site leadership and teammates to keep daily operations running smoothly.
• Perform additional duties as assigned by management.

Benefits

• Competitive hourly pay PLUS commission on Wash Club membership sales!
• The opportunity to increase your earnings through successful membership sales.
• Free weekly car washes.
• Paid training to help you learn our services, sales process, and car wash operations.
• Opportunities for advancement and promotion from within.
• A supportive, team-oriented work environment.
• The opportunity to develop valuable sales, leadership, and customer service skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed