Membership Rep - Wellness Center - Part Time

Kingman Regional Medical Center • Kingman, AZ

11d • Onsite

About The Position

Works under the supervision of a Supervisor or designee. Serves as the first point of contact for potential members. Assists members in all areas, maintaining a high retention rate by professionally and effectively assisting members with any and all problems, questions, and/or issues.

Requirements

• HeartSaver CPR/AED certification through American Heart Association OR Basic Life Support through American Red Cross or American Heart Association.
• Able to answer phones, speak clearly and professionally.
• Develops positive interaction and communication with members, guests, staff.
• Understand wellness center programming, cost structure, and processes.
• Able to consistently stand and walk throughout facility; some bending, stooping, lifting of 10-20 pounds.
• Able to hear calls for help.

Nice To Haves

• High School diploma or GED Equivalent or college level degree.
• One year of experience in customer service.

Responsibilities

• Assist potential members; answers questions; refers to appropriate staff when necessary; completes new registration and assessment forms; answers phones; conducts tours.
• Assist Member Service staff with handling changes, and/or questions in member accounts, including downgrades, holds, resignations, etc.
• Track interest profiles, call members and inform them of upcoming events.
• Complete suggestion/concern cards insuring they are handled correctly.
• Keep all brochures/registration forms current and available.
• Sell gift certificates.
• Attends mandatory staff meetings.
• Contacts members when appropriate for membership needs.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed