Membership Assistant (Part-time)

CALIFORNIA STATE PARKS FOUNDATION•San Francisco, CA

9h•Onsite

About The Position

California State Parks Foundation (CSPF) seeks a part-time Membership Assistant to help support the daily operations of our membership and donor programs. This role is an important part of the Membership team, focused on ensuring accurate gift processing, timely donor acknowledgments, and responsive customer service to our members and supporters. This position is based in our San Francisco office located at 235 Montgomery St, Suite 1202, San Francisco, CA 94104, and requires in-person work. Additional days may be required based on business needs. Remote or hybrid schedules outside of this structure are not available for this role. Reporting to the Member Stewardship Manager, the Membership Assistant will be responsible for processing donations across multiple platforms, maintaining accurate records, preparing fulfillment files, and providing day-to-day support to help meet stewardship and service goals. This position will interact regularly with members and donors, helping ensure a positive experience with California State Parks Foundation. This is a part-time, non-exempt position based in the Bay Area with some travel required. The role is eligible for overtime as approved.

Requirements

Commitment to California State Parks Foundation’s mission and Justice, Equity, Inclusion, and Diversity initiatives.
Excellent writing and communication skills.
Data entry experience preferred.
Salesforce experience preferred.
Customer service experience preferred.
Self-motivated; able to multi-task with excellent attention to detail, project management, and can perform successfully without regular supervision.
Willing to travel and/or attend events across California, sometimes on weekends or evenings, as necessary.
Proficiency in Microsoft Office, Slack, Asana and CRM technology.
Experience launching new ideas or driving process improvements.
Demonstrated awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds, and orientations.
Contributes to the creation of a diverse, equitable and inclusive work culture that encourages and celebrates differences.
Prioritizes tasks effectively and accomplishes tasks efficiently.
Demonstrated ability to accept and apply feedback, follow leadership and align with organizational decisions.
Self-motivated; able to multi-task with excellent attention to detail, independently manage assigned tasks from start to finish, and can perform successfully without regular supervision.
Ability to work collaboratively with outstanding interpersonal skills, with ability to develop and sustain trusted relationships.
Able to work at a computer for long periods of time, work in and move across an office setting, communicate with colleagues and constituents, and occasionally move items up to 25 lbs., with or without reasonable accommodation.

Responsibilities

Provide excellent customer service by responding promptly and professionally to member and donor inquiries via phone, email, and mail.
Answer membership and general phone lines; route calls and messages to appropriate staff as needed.
Monitor and respond to messages in shared inboxes, ensuring timely follow-up.
Support administration of day-use passes, including issuing passes, responding to member inquiries about eligibility and access, and maintaining accurate records
Process removal requests for email and mail communications and update records accordingly.
Prepare, print, and mail acknowledgment letters and membership benefits packages.
Send removal and acquisition updates to external mail vendor (MMI).
Accurately enter membership and donor gifts into Salesforce, including lockbox batches, in-house checks, online gifts, and credit card transactions.
Prepare and batch daily data files for Salesforce import, following established formatting standards.
Monitor gift entry for accuracy and flag any discrepancies.
Assist with reconciling gift data between platforms as needed.
Open and sort daily mail; distribute to appropriate staff.
Scan, file, and maintain organized digital and physical donor records.
Other duties as assigned.