Membership Associate (Part-Time)

YMCA of Hamilton|Burlington|Brantford • Hamilton, ON

1d • Onsite

About The Position

This Membership Associate provides front-line assistance and communication to members and prospective members in the areas of registration and general information. All positions will require availability to work on a flexible schedule; required shifts include evenings and weekends. The successful incumbent will have responsibilities in facilitating personal financial assistance interviews and coordinating administrative functions related to the Membership Sales & Service area and the provision of excellent customer service to members, participants, staff and volunteers. This is a great opportunity for an individual with strong relationship-building and communication skills. The Membership Associate will help foster a supportive team environment that will contribute to making the YMCA of Hamilton|Burlington|Brantford an outstanding place to work.

Requirements

• Criminal Record and Judicial Matters Check.
• 1-3 years’ experience in a customer service and sales environment.
• Computer skills – Word, Excel, Windows, basic internet skills.
• Excellent problem-solving skills with sound understanding of mathematics.
• Ability to take responsibility and a proven team player.
• Excellent interpersonal and communication skills with the ability to represent the Association professionally in interactions with internal stakeholders and/or external communities.

Nice To Haves

• Post-secondary education at the college level in Marketing, Office Administration, or related field is preferable.
• Current Standard First Aid/CPR-C
• You have worked in non-profit, charity, or public sector organizations.
• Avocado experience is preferred, but training is available.

Responsibilities

• Play a key role at the information hub of the branch and provide excellence in customer service at a member point of access.
• Conduct data entry utilizing Avocado Software.
• Conduct personal financial assistance interviews, always exercising sound judgment and confidentiality.
• Administrative responsibilities and support to the Membership Manager in ensuring the membership processes are followed to YMCA HBB standard.
• Play an essential front-line role in processing memberships, cancellations, Membership Agreement forms, and branch communication.
• Member access responsibilities include the use of Avocado Software and member account interpretation.

Benefits

• Paid Vacation Entitlements that increase with seniority (subject to eligibility)
• Competitive total compensation packages
• Group health and benefits plans (includes medical, dental, and prescription medication, subject to eligibility)
• Generous pension plans with employer matching
• Free YMCA Health & Fitness Memberships
• Professional development opportunities including paid training and access to YMCA education scholarships
• Reduced rates for YMCA Child Care, Camp, and Child & Youth programs (subject to eligibility)
• Mental Health On Demand (MHOD) Program
• Opportunities for career advancement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree