Membership Coordinator - Part Time
YMCA of Southwest Florida•Bradenton, FL
•Onsite
About The Position
This position is responsible for leading the Welcome Center and membership services staff on a day-to-day basis providing the highest quality of member and participant satisfaction. Duties still include those of a membership services staff person, (serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties) with additional supervisory tasks as follows.
Requirements
- Must be at least 18 years or older
- Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association’s policies on background screening
- One to two years prior customer service experience
- Computer experience
- Excellent verbal and written communication skills
- Professional appearance and behavior
- Able to prioritize and meet deadlines
- Able to maintain confidentiality
- Positive attitude
- Must be a self starter, with high energy and a positive attitude
- Adhere to drug/alcohol/smoke free workplace policy
- Employment is contingent upon completing required Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.
Nice To Haves
- Some college experience preferred
Responsibilities
- Assist with the hiring, supervision and evaluation of Welcome Center and KidZone staff, including staff scheduling and bi-weekly timesheet review and approval.
- Train and onboard new staff to include overseeing completion of YUSA Leader Certification requirements.
- Implement and report daily membership goals.
- Sales and renewals Lead Tracking
- Ensure new members are provided the opportunity to schedule a wellness orientation and participate in Point of Enrollment giving.
- Assist in implementing member engagement and appreciation events and projects.
- Assist in review of membership satisfaction survey and implementing response and improvement action plans as necessary.
- Implement member recovery strategies to retain members prior to termination.
- Assist in completing Quick Checks for Welcome Center, KidZone and Wellness Center as directed.
- Ensure staff certifications and trainings are current.
- Regularly scheduled meetings with supervisor to enhance the growth of the front desk
- Communicate effectively with staff to ensure their needs are being met
- Attend Association Membership Cabinet meetings as scheduled
- Serve as liaison between members and program leaders
- Support scholarship application review and determination
- Uphold all staff safety requirements including cleaning protocols throughout the day and ensure adequate supply of cleaning and first aid supplies are always on hand.
- Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; conduct facility tours and ensure the security of the facility enforcing policy regarding visitors.
- Receipt money transactions and program sign-ups
- Ensure up to date branch program information is always available for Welcome Center staff.
- Handle and solve member complaints
- Make Coffee, Keep Member Lounge area tidy
- Additional duties as assigned by supervisor
Benefits
- CPR and First Aid Certifications required
- Completion of YMCA of the USA Child Abuse and Neglect class
- Completion of the YMCA’s Blood Borne Pathogens training
- Staff Safety Requirements/Cleaning Protocols
- Additional training classes as recommended by Supervisor
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
