Membership Representative 1

EUGENE FAMILY YMCA•Eugene, OR

1d•Onsite

About The Position

The Membership Representative 1 position is the first step on a career pathway that is supported with in-depth training and development opportunities. Staff can progress to Membership Representative 2, Membership Representative 3 and further as positions become available. At each step, employees achieve milestones and acquire valuable career skillsets for their resumes, as well as increased compensation rates. This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Representative at the Eugene Family YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. This position is a front-facing member service position stationed at one of our Welcome Centers (Don Stathos Campus and Tennis & Pickleball Center.) They play a critical role as the first impression of our Y, engaging every individual who calls, emails or walks through our doors embodying our core values and the Y voice, so everyone feels welcome and a sense of belonging.

Requirements

Excellent interpersonal and problem-solving skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Nice To Haves

Previous customer service, sales or related experience.
Intermediate level expertise with computers and software systems, including Microsoft Office applications or databases.
Previous experience working at a YMCA.
Bilingual Spanish skills (verbal)

Responsibilities

Provides exceptional customer service to members, guests, and program participants in the Y and on the phone, contributing to overall member satisfaction and retention, embodying the concepts of The Most Welcoming Place on Earth at all times.
Maintains cleanliness and assists in the organization of the Welcome Center, Tennis & Pickleball Center office and other assigned areas of stewardship.
Serves others by intentionally welcoming, connecting, and supporting members and guests, while inviting them to get involved in the Y experience
Maintains a positive work environment that fosters safety and inclusion while adhering to YMCA policies and values when engaging with Y members and program guests.
Develops and maintains positive relationships with Y volunteers and promotes volunteer opportunities at the Y.
Arrives with ample time to report to position at the scheduled shifts
Accurately records "time-in" and "time-out" punches in payroll system daily.
Acknowledges and fulfills commitments to scheduled shifts.
Notifies a supervisor personally and in a timely manner if unable to meet commitments - this includes illness and extenuating circumstances; arranges for substitutes for shift coverage when needed
Opens or closes facilities as scheduled, completing checklists and following standard operating procedures.
Supports the Y's complimentary coffee service, including grinding, brewing and restocking supplies, ensuring the service runs smoothly.
Completes new member postcards as assigned by Manager on Duty.
Presents accurate membership information to potential and existing members, explaining the features and benefits of a Y membership while providing accurate information regarding pricing and payment options as well as YMCA programs and activities.
Sells memberships and programs, typically in response to inquiries, phone calls, or individuals coming into our Y to learn more about memberships (member benefits and overall cost) and programs (start dates, ages, expectations); may rely on senior staff to provide detailed or complex information about the different memberships and programs offered.
Utilizes the DAXKO, FamilyWorks, and CourtReserve systems for membership and program registration and management, to ensure effective and efficient service for our members.
Executes basic data entry, ensuring accuracy by proofing all work.
Manages a cash box during shifts, completes a shift close-out at the end of the day, handles cash, and general sales of goods and services to members (ex: towels, tennis balls and pickleballs, merchandise, fees).
Captures and communicates account billing issues, refund requests and financial aid information to supervisors for resolution.
Monitors building and facility usage, ensuring building security by conducting periodic walk throughs.
Alerts senior staff if there is a rule violation, behavior incident, safety concern or cleanliness issue.
Assists with laundry duties, including gathering, washing, drying, folding and distribution.
Conducts regular screening of all adults entering the facility in the National Sex Offender database.
Ensures accurate check-in of members and guests.
Immediately informs more senior staff of unusual situations or unresolved issues.
Participates in staff meetings and trainings as required
Assists other staff as needed and participates in special events as necessary
Other duties as assigned.