Membership Records Assistant

The Florida Bar•Tallahassee, FL

14h•$0 - $32,167•Onsite

About The Position

Provides assistance to Bar members relating to member information and membership fees. Performs related accounting functions. This position is in an in-office position, located in Tallahassee, Florida and is not a remote position.

Requirements

High School Diploma (or its equivalency).
One to three (1-3) years of bookkeeping, accounting, finance or business experience.
Customer service experience.
Database input, computer software and ability to effectively conduct Internet searches
Professional office procedures and practices
Professional telephone etiquette
Basic accounting practices
MS Word
MS Excel
MS Outlook
Acrobat Adobe Pro
Databases and other computer programs
Data entry (with a minimum of typing 35 cwpm)
Written communication and business etiquette
Professional customer service
Proficient use of 10 key adding machine, personal computer, copy machine, scanner and telephone.
Coordinate multiple tasks or projects
Interpret policies and procedures
Learn The Rules Regulating The Florida Bar
Communicate effectively and professionally both verbally and in writing including being able to use correct spelling, punctuation, and grammar.
Follow written and oral instructions
Demonstrate initiative in group projects and individual settings
Tactfully manage difficult situations
Operate well under pressure and as a member of a team
Consistently demonstrate a service-oriented attitude
Use judgment
Type 35 cwpm (correct words per minute)
Sit for long periods of time
Hear and converse over the telephone
Key/work frequently on a computer.
Ability to lift up to 10 lb's.

Nice To Haves

Bachelor's Degree in Accounting or Finance preferred.
Appropriate degree may substitute for experience.

Responsibilities

Answers telephone calls and emails providing information on Bar members internally and externally.
Assist callers with confirming members' contact information and their membership status.
Assists Bar members and the public in using the storefront portion of the Florida Bar's website.
Maintains member records by updating contact information.
Update's member statuses i.e., judge codes, reinstatements, and deceased.
Processes routine correspondence and documents communication with members/customers in Salesforce to enhance customer service.
Processes membership fees.
Process public records requests by coordinating such request with the Information Technology Dept. and corresponds with the requestor.
Prepares affidavits regarding member records, as requested.
Scan and upload fee statements and related documents.
Perform quality assurance on scanned images.
Resolve all upload errors.
Interprets and explains Rules Regulating the Florida Bar related to membership classifications, fees, and contact information.
Proactively considers and recommends procedural changes as warranted and assists with updating the Membership Records desk manuals.
Assists with special projects when assigned.