Membership Manager

US Fitness Holdings • Hampton, VA

1d

About The Position

The Membership Manager leads the member experience by supporting member satisfaction, driving consistent membership enrollment, and assisting with day-to-day club operations. The role builds relationships with members, guides tailored onboarding, and follows up proactively to support member progress and engagement. The Membership Manager also hosts tours, converts prospects, generates local leads, supports club marketing, and tracks leads, appointments, and referrals in the CRM while helping maintain high standards for service, safety, and club appearance.

Requirements

• High school diploma or GED.
• CPR/AED certification, or willingness to obtain it within 30 days.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused, with a friendly and professional presence.
• Comfort with basic computer systems, including MS Office and CRM/sales tracking.
• Willingness to work flexible hours, including weekends and evenings.

Nice To Haves

• Two or more years of sales experience.

Responsibilities

• Build relationships with members and guide them through tailored onboarding.
• Proactively follow up with members to support their progress and engagement.
• Recruit, convert, and retain members to meet monthly membership goals.
• Host tours, convert prospects, and ensure successful onboarding.
• Generate local leads and support club marketing.
• Track leads, appointments, and referrals in the CRM.
• Maintain high standards for member service, safety, and club appearance.
• Lead from the Front and help with day-to-day club operations.

Benefits

• Complimentary club membership and guest privileges.
• Discounts on training, spa services, programs, and apparel.
• Employee referral bonus.
• In-house certification and continuing education.
• For full-time employees only: medical, dental, vision, and life insurance, 401(k), and paid time off.
• Opportunities to grow into leadership roles across the expanding club network.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED