Membership Manager

US Fitness Holdings•Huntsville, AL

10d

About The Position

The Membership Manager leads the member experience by supporting member satisfaction, membership enrollment, and day-to-day club operations. The role builds relationships with members, provides tailored onboarding and follow-up, recruits and retains members, hosts tours, converts prospects, generates local leads, supports club marketing, and tracks activity in the club’s CRM. The Membership Manager also helps maintain service, safety, and appearance standards and assists with daily operations.

Requirements

High school diploma or GED.
CPR/AED certification, or willingness to obtain it within 30 days.
Strong communication, sales, and people-management skills.
Organized, punctual, and customer-focused, with a friendly and professional presence.
Comfort with basic computer systems, including MS Office and CRM or sales-tracking systems.
Willingness to work flexible hours, including weekends and evenings.

Nice To Haves

Two or more years of sales experience preferred.

Responsibilities

Build relationships with members and guide them through tailored onboarding.
Proactively follow up with members to support their progress and engagement.
Recruit, convert, and retain members to meet monthly membership goals.
Host club tours, convert prospects, and ensure successful onboarding.
Generate local leads and support club marketing.
Track leads, appointments, and referrals in the CRM.
Maintain high standards for member service, safety, and club appearance.
Lead from the Front and assist with day-to-day club operations.

Benefits

Complimentary club membership and guest privileges.
Discounts on training, spa services, programs, and apparel.
Employee referral bonus.
In-house certification and continuing education.
For full-time employees: medical, dental, vision, and life insurance; 401(k); and paid time off.

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