Membership Manager

Valley of the Sun Jewish Community Center • Scottsdale, AZ

1d

About The Position

This is a customer service position responsible for staffing the Welcome Desk and helping provide the best Member Experience. The role focuses on engaging members, exceeding expectations, and delivering excellent service. The Membership Manager assists members and guests, supports membership processes, and helps maintain effective member relations.

Requirements

• High school degree required.
• Customer service experience.
• Computer skills.

Nice To Haves

• Bachelor's degree preferred.
• Experience in the health and well-being industry is a plus.

Responsibilities

• Greet members and guests enthusiastically and professionally, in person and by telephone.
• Engage with members throughout the shift.
• Check in members and guests according to procedures.
• Accept payments for services using the POS computer.
• Make reservations in UPace.
• Answer telephone calls and direct them to the appropriate person.
• Assist members by remaining knowledgeable about departments, services, community and campus programs, and events.
• Keep the membership director informed of customer service issues and concerns.
• Give tours and process membership applications.
• Issue photo ID cards and address membership inquiries.
• Keep the surrounding area organized and perform other duties as assigned to maintain effective member relations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED