Membership Experience Manager - 420 Julia

Schulte Hospitality Group•New Orleans, LA

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Membership Experience Manager to support hotel sales and customer loyalty. The role is responsible for learning the hotel brand and strategy, building client relationships, securing business, and delivering excellent service throughout each customer experience. The manager advises prospective clients on hotel facilities and services, negotiates event and accommodation arrangements, and works to meet revenue and sales activity goals. The position also supports business planning, budgeting, competitor monitoring, and reporting. Flexible hours may include evenings, weekends, and holidays.

Requirements

High school education required; post-high-school education preferred.
At least two years in a hotel service role or sales experience preferred.
Outgoing personality.
Maintain a professional image through appearance and dress.
Ability to collaborate with the hotel service team to provide exceptional customer service.
Clear, concise written and verbal communication skills.
Ability to achieve sales goals.
Proactive, assertive, fast-paced sales approach and drive to succeed.
Excellent time-management skills.
Understand the time strategy developed by Revenue Management.
Flexible work hours that may include evenings, weekends, and holidays.

Nice To Haves

Post-high-school education.
At least two years in a hotel service role or sales experience.

Responsibilities

Learn the hotel brand and strategy.
Drive customer loyalty and grow account share by delivering service excellence throughout customer experiences.
Identify and solicit new accounts through telemarketing, appointments, site tours, cold calls, and inquiries by email, phone, and in person.
Advise clients on hotel facilities and services when proposing and contacting groups and events.
Build a client base of organizations, associations, and corporate businesses through direct sales efforts to secure hotel business.
Negotiate food and beverage, function space, room rates, and hotel services to meet or exceed hotel revenue goals.
Achieve predetermined sales goals for revenue and sales activity.
Negotiate contracts according to company standards.
Ensure solicitation, closing, and customer communications are completed and documented.
Conduct tours of hotel and banquet facilities and entertain qualified potential clients in accordance with company and property policies and procedures.
Respond promptly and accurately to client requests for proposals and information.
Monitor local competitors and compare their operations with the hotel's operation.
Complete daily, weekly, and monthly reports as directed by the Director of Sales or General Manager.
Participate in quarterly and annual business and marketing plans and assist with the budget process.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay (access to earned pay).
Free telemedicine and virtual mental health care access for all associates starting day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates, in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.