Membership Experience Manager - 420 Julia

Schulte Companies • New Orleans, LA

3d

About The Position

Schulte Hospitality Group is seeking a service-oriented Membership Experience Manager to support hotel sales and guest experiences. The role focuses on building customer loyalty, securing group and event business, meeting sales and revenue goals, and delivering service excellence throughout each customer interaction. The manager advises prospective clients on hotel facilities and services, negotiates rates and event arrangements, and works collaboratively with the hotel service team. The position also contributes to business and marketing plans, budget processes, competitive monitoring, and regular reporting. Flexible hours may include evenings, weekends, and holidays.

Requirements

• At least a high school education.
• At least two years in a hotel service role or sales experience is preferred.
• Outgoing personality.
• Maintain a professional image through appearance and dress.
• Ability to collaborate with the hotel service team to provide exceptional customer service.
• Clear, concise written and verbal communication skills.
• Ability to achieve sales goals.
• Proactive, assertive, fast-paced sales approach and drive to succeed.
• Excellent time management skills.
• Understanding of the time strategy developed by Revenue Management.
• Flexible work hours that may include evenings, weekends, and holidays.

Nice To Haves

• Post-high-school education.
• At least two years of hotel service role or sales experience.

Responsibilities

• Learn the hotel brand and strategy.
• Drive customer loyalty and account growth by delivering service excellence throughout customer experiences.
• Identify and solicit new accounts through telemarketing, appointments, site tours, cold calls, and email, phone, or in-person inquiries.
• Advise clients on hotel facilities and services when proposing and contacting groups and events.
• Build a client base of organizations, associations, and corporate businesses through direct sales efforts.
• Negotiate food and beverage, function space, room rates, and hotel services to meet or exceed revenue goals.
• Achieve predetermined revenue and sales activity goals.
• Negotiate contracts according to company standards.
• Complete and document solicitation, closing, and customer communications.
• Conduct hotel and banquet facility tours and entertain qualified prospective clients in accordance with company and property policies.
• Respond promptly and accurately to client requests for proposals and information.
• Monitor local competitors and compare their operations with the hotel’s operation.
• Complete daily, weekly, and monthly reports as directed by the DOS/GM.
• Participate in quarterly and annual business and marketing plans and assist with the budget process.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid today for work today.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance options.
• Life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates under company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
• Flexible work environment and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED