Membership Director

YMCA of Youngstown•Boardman, OH

2d•Onsite

About The Position

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Serves as a member of the Davis Family YMCA Leadership Team. Responsible for providing strategic leadership and daily management of the membership department, driving membership growth, retention, engagement, and community outreach. Leads the YMCA's efforts to attract new members, deepen relationships with existing members, expand partnerships with employers and community organizations, and create an exceptional member experience that transforms lives through friendship, achievement, and belonging.

Requirements

Bachelor's degree in business management, hospitality, recreation, or a related discipline preferred.
Minimum of three (3) years of progressively responsible supervisory or leadership experience in the applicable field, nonprofit operations, recreation, education, hospitality, business, or a related industry.
Demonstrated success leading teams, achieving organizational goals, managing projects, and developing employees.
Experience supervising employees, managing department operations, budgets, financial performance, and achieving measurable organizational goals preferred.
Lead and develop high-performing teams through coaching, accountability, recognition, and professional development.
Build positive relationships with members, participants, volunteers, staff, and community partners.
Communicate effectively in written, verbal, and interpersonal settings.
Understand departmental financial reports, budgets, performance metrics, and operational trends.
Proficient in Microsoft Office, customer relationship management systems, department software, and emerging technologies, including Artificial Intelligence (AI), to improve communication, efficiency, and decision-making.
Relate effectively to individuals from diverse backgrounds and create an environment where everyone feels welcomed, respected, and valued.
Demonstrated ability to organize multiple priorities, manage projects, and meet deadlines in a fast-paced environment.
Demonstrates a commitment to continuous professional development and actively participates in YMCA leadership development opportunities.
Analyze information, interpret data, prepare reports, and utilize financial and operational metrics to support sound decision-making and continuous improvement.
CPR/First Aid/Oxygen
Praesidium Child Abuse Prevention/Blood Borne Pathogens/Preventing Sexual Harassment
Cause Driven Tour Certification
Y Leader Certification
YMCA of Youngstown Leadership Program (first year)
YMCA Team Leader certification preferred (required within two years)
Successfully complete all YMCA-required background screenings and maintain eligibility for employment.
Ability to work evenings, weekends, and special events as required.

Nice To Haves

YMCA Team Leader certification preferred (required within two years)

Responsibilities

Serves on the Davis Family YMCA Leadership Team and attends Team Leader in-services, meetings, Membership Focus Groups and planning sessions.
Participates in planning and delivery of Association and/or Branch special events, acts as Director on Duty for building coverage on assigned nights and/or weekends.
Maintains required leadership certifications and training.
Leads the branch's membership growth strategy through lead generation, sales, retention, community outreach, relationship building, and strategic partnerships.
Oversee cause-driven tours, prospect follow-up, referral programs, membership promotions, and new member onboarding.
Build relationships with businesses, schools, healthcare providers, and community organizations while collaborating with Marketing to strengthen the YMCA brand, increase membership, and expand community impact.
Acts intentionally to connect people with the Y cause through our service and engagement principles; Welcome, Connect, Support, Invite; leads staff to create a culture of service, hospitality, and engagement.
Creates atmosphere where friendship, achievement, and belonging are developed throughout the YMCA.
Manages Listen360, responds to members’ concerns and works with all program directors to address those concerns.
Oversees membership operations, including member accounts, program registration, renewals, financial assistance, specialty memberships, front desk procedures, member communications, data reporting, Nationwide Membership, Sexual Offender Registry screening, and coordination with the Business Office.
Recruits, hires, on-boards, trains, develops, schedules, engages, directs, and recognize service desk, building coverage, and membership staff and volunteers as needed.
Ensure that staff maintain certification.
Manages department payroll.
Reviews and evaluates staff performance.
Develop methods to motivate staff.
Leads Quarterly Departmental In-services, and training as needed.
Creates a culture of friendship, achievement, and belonging with employees.
Coordinates use of facilities for program activities; ensures a safe, clean, and productive environment.
Assures the cleanliness of membership office and service desk area.
Records and reports all needed maintenance or repairs.
Oversees daily department operations to adhere to all state, local and YMCA health and safety regulations and procedures, including Child Abuse Prevention, emergencies, medical, facility use, aquatic safety, and disciplinary situations; completes and follows up on Incident Reports.
Develops and implements strategies to achieve membership, retention, revenue, and budget goals.
Monitors financial performance, analyzes trends and key performance indicators, prepares variance reports, and responsibly manages YMCA resources to ensure long-term sustainability.
Advance the YMCA's mission by building lasting relationships, communicating our impact, strengthening our brand, engaging volunteers and donors for fundraising and stewardship, and fostering collaborative partnerships throughout the community.