Membership Coordinator (Long Island City YMCA)

YMCA of Greater New York•Queens, NY

1d•Onsite

About The Position

The Membership Coordinator at the Long Island City YMCA ensures quality across the Membership department, including member experience, staffing, administrative processes, point-of-sale transactions, systems, and audit preparation. The coordinator works with the Membership Sales & Engagement Director to provide department leadership and help achieve goals. The role handles recurring financial and membership reporting, reconciles payments, communicates with members, supports staffing and scheduling, and assists with hiring and staff development. It also involves purchasing and supply management, scheduling rentals, processing payments, attending branch and Association events and meetings, and participating in required training and professional development. The coordinator is expected to model the Membership Experience Representative role and conduct themselves according to YMCA values of caring, honesty, respect, and responsibility.

Requirements

Bachelor’s degree or equivalent work experience.
At least 21 years of age.
At least three years of experience working in a fast-paced administrative setting.
Computer literacy and working knowledge of Microsoft Word and Excel.
Excellent interpersonal and organizational skills.
Ability to work in a fast-paced environment.
Strong written and oral communication skills.
Availability on weekday afternoons and evenings.
Availability either Saturday or Sunday.

Nice To Haves

Bachelor’s degree in business administration.
Three years of experience in a hospitality setting.

Responsibilities

Audit previous-day branch transactions, including registrations, cancellations, and holds.
Run and review expected credit card draft reports and bank and credit card exception reports.
Run adult member renewal notice reports and send standard renewal notices and annual invoices six weeks before renewal dates.
Respond to members’ in-person inquiries, calls, and emails.
Assist the Membership Sales & Engagement Director with reviewing timecards in ADP e-Time.
Download third-party utilization reports, post them to the appropriate web portal, and reconcile payments.
Prepare the facility access declination report and contact members whose access is denied because of a past-due balance.
Review the aging report and cancel memberships that are more than 60 days past due.
Assist with preparation for membership staff meetings, including agendas and minutes.
Prepare the Membership staff schedule for the Membership Sales & Engagement Director’s approval.
Assist with hiring, training, and developing staff.
Attend and participate in branch and/or Association events and meetings.
Update table files.
Handle purchasing and requisitions; monitor and order supplies, forms, membership cards, staff uniforms, and related items.
Schedule rentals and process payments.
Be proficient in and model all aspects of the Membership Experience Representative position.
Attend required training sessions and pursue personal and professional development opportunities.
Conduct oneself according to YMCA values of caring, honesty, respect, and responsibility.