Membership Consultant - Little Rock

ArchWell Health • Little Rock, AR

7d

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of senior members through accessible neighborhood clinics and wellness-focused communities. Membership Consultants are outside healthcare sales professionals who grow the patient base in their communities and help seniors access appropriate medical care. They engage seniors directly, organize community events, and build partnerships with referral sources. The role combines B2C and B2B sales with community engagement, problem solving, and organization. Prior Medicare Advantage sales experience or experience working with seniors is helpful but not required.

Requirements

• High school diploma or GED.
• At least 1 year of sales or Community Relations experience.
• Valid driver’s license.

Nice To Haves

• Bachelor’s degree.
• 2 or more years of sales or Community Relations experience.
• Experience with a health plan, FMO or benefits broker, or healthcare provider.
• Experience working with or selling to seniors or medically underserved communities.
• Experience in Medicare Advantage sales or working with seniors.

Responsibilities

• Drive year-round new patient enrollment by identifying, cultivating, and securing prospective patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
• Meet seniors and groups in homes, senior centers, houses of worship, and other community gathering places to explain ArchWell Health’s mission and value proposition.
• Plan, coordinate, and execute local events in the community and in ArchWell Health centers to reach prospective patients, including medically underserved and Medicare-eligible seniors.
• Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers so ArchWell Health is positioned as a preferred senior healthcare provider.
• Partner with Community Relations on initiatives involving community officials and influencers, businesses, and public health programs that support patient growth.
• Coordinate with health plan agents and brokers to help prospective patients enroll in an accepted health plan and be assigned to ArchWell Health in a timely manner.
• Use sales and marketing tools, such as Salesforce, to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
• Provide a monthly activity calendar reflecting community access points and tabletop venues, and create penetration plans and initiatives for target sub-markets and channels.
• Engage with new patients through and beyond their first appointment, maintain relationships with enrolled patients to support retention, and help address and resolve customer complaints and issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED