Membership Concierge (Opener)
About The Position
The Membership Concierge I delivers high-quality customer service to members and guests and serves as their first point of contact. The role helps visitors feel welcomed and valued while building value-based relationships that support member loyalty and healthy-lifestyle goals. The position works in a fun, healthy environment and requires a hospitality mindset, strong communication, and the ability to multitask in a fast-paced setting. The opener role requires working a minimum of 15 hours per week. The hourly wage starts at $13.25 and goes up to $15.75, based on experience and qualifications. Team members receive a subsidized membership, discounts, training, and professional development. Additional benefits are available to full-time team members.
Requirements
- At least 6 months of service or reception experience.
- Complete Concierge Certification upon hire.
- Work a minimum of 15 hours per week.
- Commitment to serving others.
- Effective communication skills, including good verbal communication.
- Passion for living a healthy way of life.
- Ability to multitask and deliver high-quality customer service in a fast-paced environment.
- Ability to stand for 4 hours at a time.
Nice To Haves
- High school graduate or equivalent.
Responsibilities
- Serve as the first point of contact for members and guests.
- Receive and facilitate incoming phone calls from members and guests.
- Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests appropriately.
- Build relationships through a hospitality mindset and regularly create extraordinary experiences.
- Assist members with transactions and general account changes.
Benefits
- Fully subsidized membership.
- Discounts on Life Time products and services.
- 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
- Training and professional development.
- Paid sick leave where required by law.
- Full-time team members: medical, dental, vision, and prescription drug coverage.
- Full-time team members: short-term and long-term disability insurance.
- Full-time team members: life insurance.
- Full-time team members: pre-tax flexible spending and dependent care plans.
- Full-time team members: parental leave and adoption assistance.
- Full-time team members: paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
- Full-time team members who meet the required income threshold: deferred compensation plan.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
