Membership Concierge Manager

Life Time • Alpharetta, GA

1d

About The Position

The Membership Concierge Leader delivers a best-in-class experience for members and guests by leading the Membership Concierge Team. The role builds and participates in a culture focused on guest experience, service execution, and member retention in alignment with Life Time’s premium brand. It uses value-based relationships to connect members and guests with programs and services that support their healthy way of life goals.

Serving as the right hand to the Club General Manager, the Membership Concierge Leader connects in-center departments to support seamless operations, partnership, and member engagement. The role calls for a growth mindset, professional development, and ambition to advance into a General Manager role. It requires strong leadership and communication skills and a commitment to enhancing the member experience and supporting the success of the entire club.

Requirements

• High school diploma or equivalent.
• At least 3 years of managerial experience.
• At least 3 years of customer service experience.
• At least 3 years of sales experience.
• At least 3 years of experience achieving budget goals.
• Strong written and verbal communication, customer service, service recovery, business planning, process management, expense and revenue tracking, team-building, and sales skills.
• CPR/AED certification required within 30 days of hire.

Nice To Haves

• Bachelor’s or associate’s degree.
• Hospitality management or a similar degree or certification.
• Fitness-related experience, including personal training or Group Fitness certification.
• Superior time-management skills.
• Ability to prioritize tasks.
• Ability to adapt to change and innovation.
• Experience with Microsoft Dynamics CRM and Microsoft Office Suite.

Responsibilities

• Regularly participates in Life Time’s classes, activities, events, and programming.
• Embodies Life Time’s healthy-lifestyle brand commitment professionally and personally.
• Leads in zone by exemplifying service excellence and acting as a member connectivity specialist.
• Encourages team members to exceed expectations and pursue higher performance.
• Onboards and certifies team members, casting to perfection and certifying to exhaustion.
• Provides guidance, assistance, coaching, and feedback to enhance member engagement.
• Manages schedules and zone rotations to support optimal performance and efficiency.
• Executes business protocols for new member acquisition, existing member retention, and new member connectivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED