Membership Concierge Manager

Life Time Inc. • Alpharetta, GA

1d

About The Position

The Membership Concierge Leader delivers a best-in-class experience for members and guests by leading the Membership Concierge Team. The role builds and participates in a culture of excellence in guest experience, service execution, and member retention aligned with Life Time’s premium brand. The leader develops value-based relationships that connect members and guests with programs and services supporting their healthy way of life goals.

Serving as the right hand to the Club General Manager, this position connects departments across the center to support seamless operations, partnership, and member engagement. The role calls for a growth mindset, a commitment to professional development, and ambition to advance into a General Manager role. It requires strong leadership and communication skills and a deep commitment to improving the member experience and the success of the club.

Requirements

• High school diploma or equivalent.
• At least 3 years of managerial experience.
• At least 3 years of customer service experience.
• At least 3 years of sales experience.
• At least 3 years of experience achieving budget goals.
• High-level skills in written and verbal communication, customer service, service recovery, business planning, process management, expense and revenue tracking, team building, and sales.
• CPR/AED certification required within 30 days of hire.

Nice To Haves

• Bachelor’s or Associate’s degree.
• Hospitality management or similar degree or certification.
• Fitness-related experience, including personal training or Group Fitness certification.
• Superior time management skills.
• Ability to prioritize tasks.
• Adaptability to change and innovation.
• Experience with Microsoft Dynamics CRM and Microsoft Office Suite.

Responsibilities

• Regularly participate in Life Time classes, activities, events, and programming.
• Embody the Life Time brand commitment to a healthy lifestyle professionally and personally.
• Lead in zone by exemplifying service excellence and acting as a member connectivity specialist.
• Encourage team members to exceed expectations and pursue higher performance.
• Onboard and certify team members, casting to perfection and certifying to exhaustion.
• Provide guidance, assistance, coaching, and feedback to enhance member engagement.
• Manage schedules and zone rotations to support optimal performance and efficiency.
• Execute business protocols for new member acquisition, existing member retention, and new member connectivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED