Membership Concierge Manager

Life Time Inc. • Austin, TX

1d

About The Position

The Membership Concierge Leader delivers a best-in-class experience for members and guests by leading the Membership Concierge Team. The role builds and participates in a culture focused on excellence in guest experience, service execution, and member retention in alignment with Life Time’s premium brand. The leader uses their expertise to guide a team in building value-based relationships and connecting members and guests with programs and services that support their healthy way of life goals.

Serving as the right hand to the Club General Manager, this position connects in-center departments to support seamless operations, partnership, and member engagement. The role calls for a growth mindset, a desire for professional development, and ambition to advance into a General Manager role. It requires excellent leadership and communication skills, and a deep commitment to improving the member experience and contributing to the success of the club.

Requirements

• High School Diploma or equivalent.
• At least 3 years of managerial experience.
• At least 3 years of customer service experience.
• At least 3 years of sales experience.
• At least 3 years of experience achieving budget goals.
• Strong written and verbal communication, customer service, service recovery, business planning, process management, expense and revenue tracking, team-building, and sales skills.
• CPR/AED certification required within 30 days of hire.

Nice To Haves

• Bachelor’s or Associate’s degree.
• Hospitality management or similar degree or certification.
• Fitness-related experience, including Personal Training or Group Fitness certification.
• Superior time management skills.
• Ability to prioritize tasks.
• Ability to adapt to change and innovation.
• Experience with Microsoft Dynamics CRM and Microsoft Office Suite.

Responsibilities

• Regularly participate in Life Time classes, activities, events, and programming.
• Personally and professionally embody Life Time’s commitment to a healthy lifestyle.
• Lead in zone by exemplifying service excellence and acting as a member connectivity specialist.
• Encourage team members to exceed expectations and strive for higher performance.
• Onboard and certify team members; cast to perfection and certify to exhaustion.
• Provide guidance, assistance, coaching, and feedback to enhance member engagement.
• Manage schedules and zone rotations to support optimal performance and efficiency.
• Execute business protocols for new member acquisition, existing member retention, and new member connectivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED