Membership Concierge III

Life Time Inc.•Stamford, CT

8d•$22 - $29

About The Position

The Membership Concierge III delivers high-quality customer service to members and guests, promotes Life Time to prospective members, assists with the buying experience, and contributes to club acquisition and retention goals. The role serves as a leader on the Concierge Team by sharing expertise and modeling service-focused behaviors. It builds value-based relationships that support brand loyalty and members’ healthy way of life goals.

Requirements

High school graduate or equivalent.
At least 1 year of customer service experience.
At least 1 year of sales experience.
Complete Membership Sales Certification within 60 days of hire.
Complete Retention Specialist Certification within 60 days of hire.

Nice To Haves

Bachelor’s degree in Hospitality or a related field.
Fitness industry knowledge.

Responsibilities

Facilitate the check-in process for members and guests entering the club.
Monitor, handle, and delegate incoming phone calls from members and guests.
Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
Proactively build relationships with members and guests and create exceptional service experiences.
Assist with account maintenance and process member needs, changes, transactions, and payments for programs, services, and products.
Support the Certified Retention Team by discussing options with members requesting to cancel and facilitating the option that best suits the member.
Resolve member questions and concerns through service recovery, using appropriate tools and resources to promote customer satisfaction.
Customize prospective members’ buying experiences by encouraging involvement in amenities and programs aligned with their interests and needs.
Communicate with members and prospective members by email or phone in a manner aligned with the brand.
Complete administrative duties, club paperwork, and cash drawer reconciliation.

Benefits

Fully subsidized membership.
Discounts on Life Time products and services.
401(k) retirement savings plan with company discretionary match for team members age 21 and older.
Training and professional development.
Paid sick leave where required by law.
For full-time team members: medical, dental, vision, and prescription drug coverage.
For full-time team members: short-term and long-term disability insurance.
For full-time team members: life insurance.
For full-time team members: pre-tax flexible spending and dependent care plans.
For full-time team members: parental leave and adoption assistance.
For full-time team members: paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
For eligible full-time team members who meet the required income threshold: deferred compensation plan.