Membership Concierge III

Life Time Inc. • Brea, CA

1d • $22 - $29

About The Position

The Membership Concierge III-PT delivers high-quality customer service to members and guests and actively promotes Life Time to prospective members. The position supports the club’s acquisition and retention goals by assisting with the buying experience and serves as a leader on the Concierge Team, sharing expertise and modeling service-focused behaviors. The role builds value-based relationships that support brand loyalty and members’ healthy way of life goals.

The position involves welcoming members and guests, responding to inquiries, maintaining knowledge of club offerings and policies, supporting account transactions, and resolving service concerns. It also helps retain members who request cancellation and connects prospective and new members with club amenities, programs, and Personal Training services. Personal Training sales generated through these connections may earn commissions.

This is an hourly position paying $21.50 to $28.75, based on experience and qualifications. The posting identifies the role as part-time (PT).

Requirements

• High school graduate or equivalent.
• At least 1 year of customer service experience.
• At least 1 year of sales experience.
• Skilled at multitasking, providing high-quality customer service, service recovery, presenting solutions to prospects and customers, and verbal and written communication.
• Comfortable working in a fast-paced environment.
• Able to stand for 4 hours at a time.
• Friendly and outgoing demeanor.
• Complete Membership Sales Certification within 60 days of hire.
• Complete Retention Specialist Certification within 60 days of hire.

Nice To Haves

• Fitness industry knowledge.
• Bachelor’s degree in hospitality or a related field.

Responsibilities

• Facilitate member and guest check-in to provide a welcoming and efficient start to their visit.
• Monitor, handle, and delegate incoming phone calls from members and guests.
• Maintain current knowledge of club programming, events, pricing, and policies, and educate members and guests appropriately.
• Build relationships with members and guests and provide service experiences that foster loyalty and retention.
• Assist with account maintenance, changes, processing needs, and transactions, including payments for programs, services, and products.
• Assist members requesting to cancel by explaining options and facilitating suitable retention solutions as part of the Certified Retention Team.
• Address member questions and concerns through service recovery, using appropriate tools and resources to find solutions.
• Customize the buying experience for prospective members by recommending relevant amenities and programs.
• Connect new members with Personal Training services, explain benefits, and facilitate enrollment.
• Generate Personal Training sales through member connections and earn commissions on those sales.
• Communicate with members and prospective members by email or phone in a manner consistent with the Life Time brand.

Benefits

• Fully subsidized membership.
• Discounts on Life Time products and services.
• 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
• Training and professional development.
• Paid sick leave where required by law.
• Full-time team members are eligible for medical, dental, vision, and prescription drug coverage; short- and long-term disability insurance; life insurance; pre-tax flexible spending and dependent care plans; parental leave and adoption assistance; paid time off, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave; and a deferred compensation plan if the income threshold is met.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED