Membership Concierge III

Life Time•West Slope, OR

54d

About The Position

The Membership Concierge III-PT delivers high-quality customer service to members and guests, promotes Life Time to prospective members, supports the buying experience, and contributes to club acquisition and retention goals. The role serves as a leader on the Concierge Team by sharing expertise and modeling service-focused behaviors. It builds value-based relationships that strengthen brand loyalty and help members pursue their healthy way of life goals. The position supports club entry and member inquiries, maintains knowledge of club offerings and policies, assists with account needs and transactions, and helps resolve concerns. It also supports membership retention and sales by communicating cancellation options, tailoring the buying experience, and connecting new members with Personal Training services. Commissions may be earned on Personal Training sales generated through these connections.

Requirements

High school graduate or equivalent.
At least 1 year of customer service experience.
At least 1 year of sales experience.
Complete Membership Sales Certification within 60 days of hire.
Complete Retention Specialist Certification within 60 days of hire.
Ability to multitask and deliver high-quality customer service.
Ability to provide service recovery and present solutions to prospects and customers.
Verbal and written communication skills.
Comfort working in a fast-paced environment.
Ability to stand for 4 hours at a time.
Friendly and outgoing demeanor.

Nice To Haves

Fitness industry knowledge.
Bachelor’s degree in hospitality or a related field.

Responsibilities

Facilitate the check-in process for members and guests entering the club.
Monitor, handle, and delegate incoming phone calls from members and guests.
Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
Build relationships with members and guests to provide high-quality service experiences and support loyalty and retention.
Assist members with account maintenance, changes, processing needs, and payments for programs, services, and products.
Assist members requesting to cancel their membership by communicating options and helping identify solutions that may retain them.
Resolve member questions and concerns through service recovery, using appropriate tools and resources.
Customize the buying experience for prospective members by introducing amenities and programs suited to their interests and needs.
Connect new members to Personal Training services by explaining benefits and facilitating enrollment.
Generate Personal Training sales through member connections, with the opportunity to earn commissions.
Communicate with members and prospective members by email or phone in a manner consistent with the company brand.