Membership Concierge I

Life Time • Oak Brook, IL

25d • $15 - $18

About The Position

The Membership Concierge I delivers high-quality customer service to members and guests and serves as their first point of contact. The role helps visitors feel welcomed and valued, builds relationships that increase member loyalty, and supports members in meeting their healthy way of life goals. The position is based in a fun and healthy work environment.

Requirements

• At least 6 months of service or reception experience.
• Complete Concierge Certification upon hire.
• Work a minimum of 15 hours per week.
• Commitment to serving others.
• Effective communication skills, including good verbal communication.
• Passion for living a healthy way of life.
• Ability to multitask and deliver high-quality customer service in a fast-paced environment.
• Ability to stand for 4 hours at a time.

Nice To Haves

• High school graduate or equivalent.

Responsibilities

• Serve as the first point of contact for members and guests.
• Receive and facilitate incoming phone calls from members and guests.
• Maintain current knowledge of club programming, events, pricing, and policies to educate members and guests.
• Build relationships with members and guests through a hospitality mindset and create extraordinary experiences.
• Assist members with transactions and general account changes.

Benefits

• Fully subsidized membership.
• Discounts on Life Time products and services.
• 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
• Training and professional development.
• Paid sick leave where required by law.
• Full-time team members are eligible for medical, dental, vision, and prescription drug coverage; short- and long-term disability insurance; life insurance; pre-tax flexible spending and dependent care plans; parental leave and adoption assistance; paid time off, including 5 to 20 vacation days per calendar year based on tenure and paid sick leave; and a deferred compensation plan if the required income threshold is met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed