Membership Concierge & Café Manager

Life Time•Evanston, IL

About The Position

The Membership Concierge & Café Manager leads the Membership Concierge Team to deliver a best-in-class experience for club members and guests. The role builds a departmental culture focused on excellence in the guest buying experience, service execution, and member retention in alignment with the premium brand. It leads team members in creating value-based relationships and proactively connecting members and guests with programs and services that support their healthy way of life goals. The position also oversees daily Express Café operations, ensuring exceptional member service, food and beverage quality, inventory management, cleanliness, and team performance while driving sales and providing a welcoming hospitality experience. This is an hourly role with starting wages of $28.00 and pay up to $38.50, based on experience and qualifications. It is also eligible for incentive pay based on business performance.

Requirements

High school diploma or equivalent.
CPR/AED certification required within 30 days of hire.
3+ years of managerial experience.
3+ years of customer service experience.
3+ years of sales experience.
3+ years of experience achieving budget goals.

Nice To Haves

Bachelor’s degree in a related field.
Experience working in a high-energy, fast-paced environment with proven multitasking skills.
Previous food and beverage leadership experience, including responsibility for a café, coffee shop, quick-service restaurant, or hospitality operations.
Superior time management skills.
Ability to prioritize tasks.
Ability to adapt to change and innovation.
Experience with Microsoft Dynamics CRM and Microsoft Office Suite.

Responsibilities

Handle complex member and guest engagements, leading by example through active participation in the join, service, and save experience.
Hire, manage, support, develop, coach, and mentor a team of professionals to meet brand and performance expectations, including taking disciplinary and termination actions when needed.
Achieve or exceed membership acquisition and retention goals and KPIs through strategic business planning and execution.
Meet department financial expense expectations through payroll management and effective scheduling of the Concierge Team.
Build an experience-driven department culture by using member and guest feedback from social media, surveys, and interactions to identify opportunities and build on successes.
Manage compliance with Life Time policies, procedures, and processes.
Oversee daily Express Café operations, including member service, food and beverage quality, inventory, cleanliness, and team performance.
Drive café sales and create a welcoming hospitality experience.

Benefits

Fully subsidized membership.
Discounts on Life Time products and services.
401(k) retirement savings plan with company discretionary match for team members age 21 and older.
Training and professional development.
Paid sick leave where required by law.
Full-time team members are eligible for medical, dental, vision, and prescription drug coverage.
Short-term and long-term disability insurance for eligible full-time team members.
Life insurance for eligible full-time team members.
Pre-tax flexible spending and dependent care plans for eligible full-time team members.
Parental leave and adoption assistance for eligible full-time team members.
Paid time off for eligible full-time team members, including 5 to 20 vacation days per calendar year based on tenure and paid sick leave.
Deferred compensation plan for eligible full-time team members who meet the required income threshold.