Membership Concierge & Café Manager
About The Position
The Lead-Membership Concierge delivers a best-in-class experience for club members and guests by leading the Membership Concierge Team. The role builds and participates in a departmental culture focused on excellence in the guest buying experience, service execution, and member retention, aligned with Life Time’s premium brand. The manager leads a team that creates value-based relationships and proactively engages members and guests with programs and services that support their healthy way of life goals. The position also oversees daily Express Café operations, including member service, food and beverage quality, inventory management, cleanliness, team performance, sales, and a welcoming hospitality experience. This is an hourly position with wages starting at $28.00 and reaching $38.50, based on experience and qualifications, and is eligible for incentive pay based on business performance.
Requirements
- High school diploma or equivalent.
- CPR/AED certification required within 30 days of hire.
- At least 3 years of managerial experience.
- At least 3 years of customer service experience.
- At least 3 years of sales experience.
- At least 3 years of experience achieving budget goals.
Nice To Haves
- Bachelor’s degree in a related field.
- Experience in a high-energy, fast-paced environment with proven multitasking skills.
- Previous food and beverage leadership experience, including responsibility for café, coffee shop, quick-service restaurant, or hospitality operations.
- Superior time management skills.
- Ability to prioritize tasks.
- Ability to adapt to change and innovation.
- Experience with Microsoft Dynamics CRM and Microsoft Office Suite.
Responsibilities
- Handle complex member and guest engagements skillfully and lead by example through active participation in the join, service, and save experience.
- Hire, manage, support, develop, coach, and mentor team members to meet brand and performance expectations, including taking disciplinary and termination actions as needed.
- Achieve or exceed membership acquisition and retention goals and KPIs through strategic business planning and execution.
- Meet departmental financial expense expectations through payroll management and effective team scheduling.
- Build an experience-driven departmental culture, using member and guest feedback from social media, surveys, and interactions to identify opportunities and build on successes.
- Manage compliance with Life Time policies, procedures, and processes.
- Oversee daily Express Café operations, ensuring exceptional member service, food and beverage quality, inventory management, cleanliness, and team performance while driving sales and creating a welcoming hospitality experience.
Benefits
- Fully subsidized membership.
- Discounts on Life Time products and services.
- 401(k) retirement savings plan with company discretionary match for team members age 21 and older.
- Training and professional development.
- Paid sick leave where required by law.
- Full-time team members are eligible for medical, dental, vision, and prescription drug coverage.
- Short-term and long-term disability insurance for full-time team members.
- Life insurance for full-time team members.
- Pre-tax flexible spending and dependent care plans for full-time team members.
- Parental leave and adoption assistance for full-time team members.
- Paid time off for full-time team members, including 5 to 20 vacation days per calendar year based on tenure, and paid sick leave.
- Deferred compensation plan for full-time team members who meet the required income threshold.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
