Membership & Community Marketing Coordinator

The Tech Interactive • San Jose, CA

11d • $24 - $30 • Hybrid

About The Position

The Tech Interactive is seeking a highly organized and collaborative professional to support membership growth and deepen community partnerships. This position combines membership marketing and operations with community partnerships and events that expand The Tech Interactive’s reach and strengthen relationships with diverse audiences.

Reporting to the Director of Brand Marketing, this exempt position is responsible for supporting strategies that grow and retain membership, coordinating both member and community experiences and events, and advancing community outreach initiatives through partnerships and programming.

The coordinator works cross-departmentally with Marketing, Public Programming and Guest Experiences teams to deliver meaningful member benefits, outreach programs, and community events. This is a full-time non-exempt position.

Requirements

• Bachelor degree or equivalent experience in marketing (1-2 years), nonprofit administration, museum studies, communications, or a related field.
• Ability to work a flexible schedule including weekends and evenings as needed.
• Familiarity with Customer Relationship Management (CRM) systems and data management.
• Strong written and verbal communication skills with the ability to effectively engage diverse audiences and community partners.
• Highly organized, analytical, and detail-oriented with the ability to manage multiple projects simultaneously.
• Strong customer-service orientation and ability to represent the organization professionally.
• Ability to work both independently and collaboratively in a cross-functional team environment.
• Must maintain a valid driver's license.

Nice To Haves

• Experience supporting membership programs, community engagement initiatives, event coordination, or nonprofit marketing is a plus.

Responsibilities

• Oversee membership administration including processing new memberships payments and onboarding, manage membership renewals process, maintaining accurate membership records in CRM and ticketing systems.
• Ensure membership benefits are fulfilled for a seamless member experience.
• Support the development and execution of growth strategies to acquire and retain members
• Review and report membership data via membership dashboard to track sales, renewals and member feedback including regular membership and visitor surveys, reporting and analysis.
• Provide exceptional service to members by responding to inquiries and concerns via in-person, phone and email communication.
• Support development/fundraising team with input of donor and corporate memberships, including the development of vouchers
• Onsite support of membership sales, provided training and creation of incentive programs for guest experience staff.
• Develop and coordinate programming events both onsite and offsite for members and community partners
• Coordinate community and member events including event logistics, vendor coordination and event marketing.
• Assist in identifying, developing and managing current and new community partnerships that drive attendance, member sales and sponsorship.
• Research, recommend and coordinate community engagement events both onsite and offsite, including participation in local festivals, fairs, and STEAM outreach programs. Maintain an organization-wide calendar of community partner events
• Manage logistics, staffing and volunteers for outreach activities. This includes load in and load out, booth management, staffing, hands on activities, promotional supplies
• Support the planning and execution of community partner days hosted onsite at The Tech Interactive.
• Work collaboratively across departments to support membership goals and community engagement initiatives.
• Contribute to cross-department communication and training efforts to ensure staff understand their role in supporting membership and engagement strategies.
• Support marketing, outreach, and program initiatives as needed.
• Perform other duties as assigned.

Benefits

• The Tech will provide an equal opportunity in recruitment and employment to all individuals and will not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable law.
• Any applicant with a disability may contact The Tech Interactive to arrange for accommodations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level