Membership & Communications Assistant

INFECTIOUS DISEASES SOCIETY OF AMERICA INC•Arlington, VA

21h•Hybrid

About The Position

The Infectious Diseases Society of America (IDSA) is seeking a Membership and Communications Associate. IDSA is a community of over 13,000 physicians, scientists and public health experts who specialize in infectious diseases. Our mission is to improve the health of individuals, communities, and society by promoting excellence in patient care, education, research, public health, and prevention relating to infectious diseases. We are an innovative and dynamic professional association committed to the principles of inclusion, diversity, access, and equity. Our team embodies the following core values: Member-Centric, Excellence, Respect, Innovation, Teamwork and Trust. The Society is a great place to work! IDSA has a highly competitive total compensation package, offers flexible work, telework arrangements, and our organizational culture is highly rated by staff. Our new office is located two blocks from the metro and has a free gym onsite. The Membership and Communications Associate serves as the primary point of contact for members and prospective members, providing timely, high-quality support and guidance. As one of the most visible roles in the organization, this position engages with more individuals than any other and plays a critical role in connecting audiences to IDSA’s programs, services, and overall member experience. The ideal candidate is outgoing and curious, seeks to understand challenges at their root, takes initiative to drive solutions, and knows when to engage others to ensure the best outcome.

Requirements

Associate degree in related field; relevant experience can be submitted
At least 1-2 years of previous membership support or front-office customer service experience (at an organization that utilized an AMS preferred)
Data entry and administrative experience
Detail and deadline-oriented with the ability to adapt and adjust to changing circumstances and priorities
Webinar support experience preferred
Strong attention to detail and sense of ownership
Knowledge of Fonteva, Salesforce (or similar CRM)
Self-motivated, with excellent problem-solving and critical thinking skills
Intellectual curiosity and a strong willingness to learn new skills
Sound judgment and good decision-making skills
Excellent written and verbal communication skills
Demonstrated ability to interact well with members, leadership, and coworkers, enthusiasm for collaboration
Proficiency in MS Office suite (Word, Excel, Outlook) and general office technology
Ability to manage multiple tasks and meet deadlines
Curiosity and initiative; seeks to understand to improve processes and member needs

Nice To Haves

Webinar support experience

Responsibilities

Promptly responds to member and non-member related email inquiries and general IDSA email accounts
Answers incoming calls and returns voicemails during business hours aiding members and the general public
Conducts outreach to potential members with IDSA’s priority target list to grow membership revenue
Conducts individualized outreach to lapsed members of the association, individually encouraging them to rejoin
Promotes IDSA career services offerings to target member institutions to grow non-dues revenue
Works directly with domestic & international members to assist with the application and payment process if needed such as W9 and group payments
Records membership transactions, ensuring documentation of dues payments, donations, and other financial interactions
Processes incoming manual payments for dues renewal and new members utilizing cash receipts
Maintains the membership database with precise and up-to-date member information, contact details, and preferences
Researches undelivered mail, updates addresses, and contributes to accurate billing records and benefit delivery
Regularly performs data audits to identify and rectify any inconsistencies or errors
Assists with membership reporting and reporting requests
Addresses member payment and membership complaints, resolves issues, or escalates as needed
Collaborates with Finance to reconcile member transactions, resolve, and research billing discrepancies
Collaborates with the Sr. Manager, Membership Program to assist with managing the speaker requests
Assists with ordering/shipping the swag items/materials as needed
Coordinates the expense reports and finance reimbursements for speakers
Generates and updates common membership inquiries document as needed
Serve as the first point of contact for our member engagement framework
Surveys members acquiring insight into member programs and overall membership satisfaction; Record findings and share with appropriate staff
Conducts research to identify prospective members
Coordinates with IDWeek staff to assist members with updating their membership profiles
Directs IDWeek inquiries to appropriate departments; provides onsite customer support for members at IDWeek
Performs other work-related duties as assigned