ASSISTANT MEMBERSHIP DIRECTOR

Kenosha YMCA • Kenosha, WI

1d • Onsite

About The Position

The Assistant Membership Director provides direction and leadership to the membership department, focusing on member services, member engagement, creating the member experience, member retention, and acquisition. This role includes overseeing the Member Services Desk, Member Engagement, Building Supervision, and Kids Club teams. With guidance from the Operations Director, the Assistant Director will develop, direct, and implement the overall strategy for delivering services to members and participants. The position requires working independently under general direction and determining how to accomplish tasks.

Requirements

• Equivalent combination of education and experience (if not Associates degree)
• Three or more years of successful leadership experience, preferably in YMCA or other not-for-profit agency
• Proficiency in Microsoft Office products
• Knowledge of ACTIVE, DAXKO, or similar operational software
• Good oral and written communication skills
• Background check cannot contain offenses restricted by law
• Proven fiscal responsibility and budgeting ability
• CPR AND AED certification

Nice To Haves

• Associates degree

Responsibilities

• Provide direction and leadership to the membership department in the areas of member services, member engagement, creating the member experience, member retention and acquisition
• Oversee the Member Services Desk, Member Engagement, Building Supervision, and Kids Club teams
• Develop, direct and implement the overall strategy for delivering services to members and participants (with guidance from the Operations Director)
• Work independently under general direction and determine how to accomplish tasks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree