Membership Director

Fox Chapel Golf Club • Pittsburgh, PA

2d

About The Position

The Membership Director plays a key role in the continued growth and vitality of the Club by cultivating relationships with current members and welcoming prospective members into our community. This position leads membership recruitment and retention efforts, manages the membership application process, and works closely with Club leadership and the Membership Committee to support the Club’s strategic membership goals.

Requirements

• Bachelor’s degree preferred; hospitality management or business-related discipline desirable.
• Strong communication, presentation, and interpersonal skills.
• Professional demeanor with a high-energy, outgoing personality.
• Working knowledge of club management systems (e.g., CRM, POS, or club software).
• Highly organized with strong attention to detail.
• Strong technical skills including Microsoft Word and Excel; database experience preferred.
• Ability to attend occasional evening or weekend events as needed.

Responsibilities

• Cultivate relationships with current members to identify and sponsor prospective new members.
• Host prospective member events and conduct tours for candidates and returning members.
• Manage the membership enrollment process and ensure all policies and procedures are followed.
• Serve as liaison to the Membership Committee and support committee meetings and initiatives.
• Prepare and distribute membership communications and materials for members, Board members and prospective members.
• Maintain accurate membership records and manage the Club’s membership database (Jonas)
• Coordinate new member onboarding, including orientations and first-year engagement touchpoints.
• Create and maintain membership lists, reports and records of sponsored guests.
• Process membership applications and resignations.
• Ensure membership information in Club communications and on the website is accurate and current.
• Maintain a visible presence at Club events to build relationships with members and prospective members and support membership development.
• Collaborate with departments across the Club to support member experience and engagement.
• Contribute to strategies that support membership growth, diversity and inclusion.
• Stay informed on industry trends and best practices in private club membership and engagement.

Benefits

• Health, dental, and vision insurance
• Aflac coverage
• 401(k) and 401(k) company match
• Paid time off
• Employee and dependent scholarships
• Employee golf days

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees