Membership & Communications Manager, Marcella Club

Reef Capital Partners•Park City, UT

5d•Onsite

About The Position

Reef and Marcella Club are seeking a highly organized, detail-oriented, and service-driven Membership & Communications Manager to support the Vice President of Membership and oversee the day-to-day execution of operations and club communications. This role is integral to delivering a seamless, elevated member experience while ensuring consistent, on-brand communication across all platforms. The ideal candidate brings a strong balance of administrative precision, creative communication skills, and a polished, member-facing presence.

Requirements

5-7 years of experience in membership, hospitality, communications, or a related field (private club experience preferred)
Bachelor's degree required
Exceptional written and verbal communication skills with a polished, professional tone
Highly organized with strong attention to detail and ability to manage multiple priorities
Experience with CRM/database systems and email marketing platforms
Proactive, team-oriented and service-focused mindset with a high level of discretion and professionalism
Proficiency in Microsoft Office and general digital tools

Nice To Haves

private club experience preferred

Responsibilities

Maintain accurate and up-to-date member records across all systems, including Agylis
Support membership processes including applications, approvals, onboarding, and ongoing engagement
Coordinate new member onboarding, including communications, app setup, and orientation logistics
Assist with membership tracking, reporting, and general member inquiries
Provide day-to-day administrative and operational support to the Vice President of Membership
Draft and distribute weekly and monthly member communications, including emails and newsletters
Gather and curate content across departments to ensure timely, relevant, and engaging messaging
Manage and maintain the Marcella Club app (Pacesetter), ensuring content is current and aligned with brand standards
Oversee email marketing platform execution, including formatting, scheduling, and list management, working closely with the Reef Marketing team to maintain brand consistency
Ensure all communications reflect the Marcella brand voice-polished, concise, and elevated
Assist in the planning and execution of member events, including logistics, communications, and on-site support
Manage RSVP tracking, guest lists, and event communications
Support the development of event collateral and promotional materials
Manage and maintain key platforms including: Marcella Club App (Pacesetter), email marketing platforms, Agilysys membership system
Identify opportunities to improve processes, organization, and communication through system enhancements