Membership Billing Coordinator

AccorHotel • San Diego, CA

23h • Onsite

About The Position

The Membership Billing Coordinator will be responsible for posting monthly transactions, preparing monthly invoices and statements, and posting each receipt and wire transfer. This role involves communicating with members, guests, and clients regarding collection issues, responding to inquiries about invoices, payments, or account balances, and processing various payment types. The coordinator will also monitor membership aging, follow up on past due balances, research and resolve member disputes and credit card chargebacks, reconcile membership accounts, and set up payment plans and recurring billing. Additionally, the role requires updating billing information in the membership accounting system, updating ACCOR loyalty points for members, and assisting with special projects as assigned by management.

Requirements

• Background in accounting and proficient knowledge of computer programs
• Must be customer service oriented and be able to communicate with customers on a professional level
• Proficient in computer programs, such as Accounting programs and Microsoft Office (excel, word, etc.)
• Prior accounting experience is required
• Ability to communicate both verbally and written in English
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from managers, clients, customers, and vendors
• Ability to communicate to customers in a professional, business-like manner
• Foster an inclusive environment where every individual feels valued and respected

Nice To Haves

• Customer Service experience is preferred
• At least 2 years experience in Membership Billing/Accounting preferred

Responsibilities

• Posting monthly transactions
• Preparing monthly invoices and statements
• Posting each receipt and wire transfer
• Communicating with members, guests, and clients regarding collection issues
• Responding to member inquiries related to invoices, payments, or account balances
• Processing payments including credit cards, wires, or any other type of payment
• Monitoring membership aging and following up with members regarding past due balances
• Researching and following up on members/guests disputes and credit card chargebacks
• Reconciling membership accounts and resolving any discrepancies
• Setting up payment plans and recurring billing when applicable
• Updating billing information in membership accounting system
• Updating ACCOR loyalty points for members
• Assisting with various special projects as assigned by the Credit Manager/Assistant Director of Finance/Chief Accountant

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities
• Complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties
• Special dining and wellness discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees