Membership Billing Coordinator

AccorHotel • San Diego, CA

22h • Onsite

About The Position

The Membership Billing Coordinator will be responsible for posting monthly transactions, preparing monthly invoices and statements, and posting each receipt and wire transfer. This role involves communicating with members, guests, and clients regarding collection issues, responding to inquiries related to invoices, payments, or account balances, and processing various payment types. The coordinator will monitor membership aging, follow up on past due balances, research and handle member disputes and credit card chargebacks, and reconcile membership accounts. Additionally, the role includes setting up payment plans and recurring billing, updating billing information in the membership accounting system, updating ACCOR loyalty points, and assisting with special projects as assigned by management. The position requires a background in accounting, proficiency in computer programs, and strong customer service skills.

Requirements

• Background in accounting and proficient knowledge of computer programs.
• Must be customer service oriented and be able to communicate with customers on a professional level.
• Proficient in computer programs, such as Accounting programs and Microsoft Office (excel, word, etc.)
• Prior accounting experience is required
• Ability to communicate both verbally and written in English.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, clients, customers, and vendors.
• Ability to communicate to customers in a professional, business-like manner.
• Foster an inclusive environment where every individual feels valued and respected

Nice To Haves

• Customer Service experience is preferred
• At least 2 years experience in Membership Billing/Accounting preferred

Responsibilities

• Communicate with members, guests and clients regarding collection issues, contribute to monthly Credit Meeting preparation
• Respond to member inquiries related to invoices, payments or account balances
• Process payments including credit cards, wires or any other type of payment
• Monitor membership aging and follow up with members regarding past due balances
• Research and follow up on members/guests disputes and credit card chargebacks
• Reconcile membership accounts and resolve any discrepancies
• Set up payment plans and recurring billing when applicable.
• Update billing information in membership accounting system
• Update ACCOR loyalty points for members
• Assist with various special projects as assigned by the Credit Manager/Assistant Director of Finance/Chief Accountant.

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities.
• complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees