Membership Associate - Abingdon (Ward)

The Y in Central Maryland•Abingdon, MD

9d•$16 - $17•Onsite

About The Position

The Membership Associate delivers exceptional customer service and supports membership growth through active engagement, outreach, and sales. This role serves as the first point of contact for prospective and current members and plays a key role in creating a welcoming, member-focused environment. Under the direction of the Membership Director, the associate participates in outreach efforts to local businesses and community partners in support of the center’s membership strategy.

Requirements

Minimum of 1 year of customer service and sales experience required.
Strong interpersonal and communication skills with a passion for helping others.
Ability to work in a fast-paced, team-oriented environment.
Availability to work flexible hours, including evenings and weekends.
Must be available to work on Sundays.

Nice To Haves

Experience with community outreach or partnership development preferred.
Basic computer skills and familiarity with membership software systems are a plus.

Responsibilities

Provides high-quality customer service to all members, guests, and visitors, ensuring a welcoming and positive experience.
Promotes Y programs and membership offerings through in-person and phone interactions, facility tours, and follow-ups with leads.
Supports membership sales goals by actively participating in lead generation, tours, and onboarding of new members.
Conducts outreach to local businesses, schools, and community organizations to support member acquisition in alignment with the Membership Director’s strategy.
Maintains accurate records in the membership database and ensures proper handling of member information and transactions.
Supports front desk operations including check-ins, registrations, and responding to member inquiries.