Ward Secretary

Corewell Health • Dearborn, MI

3d • $18 - $21 • Onsite

About The Position

Under the direction of licensed nursing staff and a coordinator, the Ward Secretary provides general clerical and reception services and requisitions supplies, equipment, and services from other departments. The role assists in maintaining the general function of the Nursing Station in the Emergency Center at Dearborn Hospital.

This is a full-time, 40-hour-per-week position with evening hours from 3 p.m. to 11:30 p.m. Days are variable, and the position includes working every other weekend. Pay is $18.48–$21.12 per hour, based on experience.

Requirements

• High school diploma or equivalent.
• One of the following experience or education pathways: one year of medical-related experience (such as doctor’s office receptionist, Medical Office Assistant, Lab Tech, Pharmacy Tech, or EKG Tech), completion of a Ward Secretary class/curriculum or equivalent, or previous Ward Secretary experience; OR one year of medical-related college education within the past five years plus completion of a medical terminology course.
• Familiarity with a computer keyboard.
• Excellent communication and interpersonal skills.
• Ability to perform the Ward Secretary duties described in the posting.

Responsibilities

• Answer call lights and forward requests to appropriate team members.
• Answer telephone calls within three rings using appropriate scripting.
• Use physician calling preferences when contacting physicians and contact physicians promptly about consults according to policy and the physician’s order (stat versus routine).
• Assemble, disassemble, and maintain patient medical records according to unit standards.
• Collaborate with the manager to order and maintain appropriate supplies and floor stock.
• Communicate effectively in writing and verbally with interdepartmental and intradepartmental contacts while maintaining patient confidentiality.
• Maintain competency in using the Electronic Medical Record (EMR).
• Pursue continued self-growth and maintain competencies.
• Demonstrate Customer Focus, Service Excellence, and Relationship Oriented Care (ROC) principles; use scripting outlined in Service Excellence standards.
• Demonstrate personal behaviors in accordance with CREDO principles.
• Support facility, safety, and regulatory outcomes, including National Patient Safety Goals and compliance with Restraint/Seclusion policies and procedures.
• Complete mandatory training, education, competencies, and TB testing required for the job classification.
• Participate in safety initiatives and risk-mitigation measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package addressing financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED