Part-Time Membership Assistant

The Frick Collection • New York, NY

1d • Onsite

About The Position

The Part-Time Membership Assistant supports The Frick Collection’s Individual Giving and Gifts Processing teams and reports to the Assistant Manager of Individual Giving. The Assistant answers the members’ phone line and email inbox and provides a high level of customer service as an ambassador for the institution. The role is generally scheduled for 21–28 hours per week, with a maximum of 28 hours. Shifts are 10 a.m.–6 p.m., three to four days per week, including an unpaid lunch break; weekend work is requested.

The Frick Collection is an internationally recognized museum and research center with collections of Old Master paintings, European sculpture, and decorative arts, as well as the Frick Art Research Library. The Museum and Art Research Library reopened to the public in April 2025 after a comprehensive renovation. The Frick describes its workplace culture as open and welcoming, with a focus on diversity and work-life balance, and is an equal opportunity employer.

Requirements

• Experience supporting individual giving, membership, events, or donor and member communications.
• Excellent written, verbal, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Ability to interact in person with colleagues, vendors, and visitors.
• Ability to use common office tools and machines, including a computer and phone.
• Ability to transport and operate equipment and navigate the offices, buildings, galleries, and storage areas, including stairs, ladders, and scaffolding, and lift objects and containers weighing up to 40 pounds.

Responsibilities

• Sell memberships and answer members’ questions about visiting logistics, digital membership cards, benefits, and registration for member and public programs.
• Manage the database backend to ensure annual and monthly recurring gifts are cleaned up and prepared for processing.
• Assist with check-in for events.
• Contact members and donors about processing questions, declined gifts, and related matters.
• Process returned mail and maintain clean database records.

Benefits

• Part-time employees and interns accrue sick leave up to 56 hours per year in accordance with the New York City Earned Sick Time Act.
• Paid time off for holidays when part-time employees would normally be scheduled to work while the museum is closed to the public.
• Participation in a Tax Deferred Savings Plan (403(b)).
• Employee Assistance Plan.
• Discount on Citi Bike memberships and bike helmets.
• Discount on food pickup or delivery through Seamless/Grubhub when working onsite.
• Discount on Frick Museum Shop purchases for all employees.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed