Membership Sales Ambassador Part Time
About The Position
The Membership Sales Ambassador promotes and sells BJ’s membership programs to new and existing members, with a focus on acquisition, renewals, upgrades, cross-selling, and delivering a positive member experience. The role also serves as a first point of contact for membership questions, credit card applications, merchandise returns and exchanges, product lookups, pickups, and other customer service inquiries. The ambassador resolves member concerns, follows club policies and procedures, and supports BOPIC orders and other departments as needed. Team members are expected to provide friendly, efficient service; act with honesty and integrity; maintain a safe and inclusive environment; collaborate to meet goals; and support daily GOLD member and club standards. Regular, predictable, full attendance is an essential function of the job. The position is primarily performed indoors. Work commonly involves remaining stationary on hard surfaces, with occasional bending, handling, pulling, reaching, stooping, and lifting objects up to 30 pounds. Moving heavier or awkward objects may be required with assistance. Exposure to temperature extremes and loud noises is infrequent, and occasional contact with cleaning agents may occur. The stated pay range is $16.50–$20.23; actual pay may vary based on factors such as location, education, experience, and qualifications.
Requirements
- Regular, predictable, full attendance is an essential function of the job.
- Results-driven approach with proven success in goal achievement.
Nice To Haves
- Prior frontline or customer service experience.
- Previous sales experience.
- Basic math skills.
- Computer proficiency.
Responsibilities
- Promote BJ’s value proposition, membership acquisition, retention, perks, and member experience.
- Actively pitch membership programs and sell membership products to potential new and existing members in accordance with company policies and practices.
- Work toward business-established sales benchmarks and results.
- Maintain a clear understanding of BJ’s membership options and co-brand credit card.
- Provide member service and serve as a first point of contact for membership matters, credit card applications, general inquiries, issues, returns, exchanges, product lookups, and pickups.
- Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt or resale status.
- Resolve member concerns courteously and promptly; escalate issues to the PIC or MOD when necessary.
- Assist with Buy Online and Pick Up In Club (BOPIC) orders.
- Maintain club policies and procedures and support their application and compliance.
- Support daily GOLD member and club standards, including greeting members, maintaining a safe and positive experience, and helping keep the club stocked, signed, clean, and organized.
- Perform other assigned duties, including work in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Access to earned pay before payday; a fee may apply.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Choice of three medical plans and optional dental, vision, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
