Membership Sales Ambassador Part Time

BJ's Wholesale Club • Ocala, FL

1d

About The Position

The Membership Sales Ambassador promotes and sells BJ’s membership programs, supporting member acquisition, renewals, upgrades, retention, and cross-selling. The role also provides member service as a first point of contact for membership questions, credit card applications, returns, exchanges, product lookups, pick-ups, and other inquiries. The position assists with Buy Online and Pick Up In Club (BOPIC) orders, follows club policies and procedures, and may perform duties in other departments as needed.

The ambassador works to achieve business-established sales benchmarks while providing courteous, timely, and efficient service. They help maintain a safe, positive, clean, and organized club environment, uphold GOLD Member and Club Standards, and escalate member concerns when appropriate. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Results-driven, with proven success in goal achievement.
• Regular, predictable, full attendance.

Nice To Haves

• Prior frontline or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition for membership acquisition, retention, perks, and the member experience.
• Pitch membership programs effectively and convert potential members in accordance with company policies and practices.
• Sell membership products to potential new and existing members and work toward business-established goals and benchmarks.
• Understand BJ’s membership options and co-brand credit card.
• Serve as a first point of contact for membership matters, credit card applications, general questions, issues, returns, exchanges, product lookups, and pick-ups.
• Follow tax-exempt and resale membership policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC and MOD when necessary.
• Assist members with BOPIC orders.
• Maintain club policies and procedures and contribute to a safe, positive, clean, and organized environment.
• Work in other departments and perform other duties as assigned.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with a company match for eligible team members aged 18 and older.
• Employee Stock Purchase Plan with shares available at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed