Part-Time Membership Assistant

The Frick Collection • New York, NY

8h

About The Position

The Part-Time Membership Assistant supports the Individual Giving and Gifts Processing teams at The Frick Collection. Reporting to the Assistant Manager of Individual Giving, the Assistant answers the members phone line and email inbox and provides a high level of customer service as an ambassador for the institution. The role is generally scheduled for 21–28 hours per week, with a maximum of 28 hours. Shifts run from 10 a.m. to 6 p.m., three to four days per week, including an unpaid lunch break. Weekend work is requested. The position is part-time, non-exempt, and pays $23 per hour.

The Frick is an internationally recognized museum and research center with a collection of European art and the Frick Art Research Library. The Museum and Library reopened to the public in April 2025 following a comprehensive renovation. The Frick describes its workplace culture as open and welcoming, with an emphasis on diversity and work-life balance, and is an equal opportunity employer.

Requirements

• Experience supporting individual giving, membership, events, or donor and member communications.
• Excellent written, verbal, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Responsibilities

• Sell memberships and answer members’ questions about visiting logistics, digital membership cards, benefits, and registration for member and public programs.
• Manage the database backend to ensure annual and monthly recurring gifts are cleaned up and prepared for processing.
• Assist with event check-in.
• Contact members and donors to resolve processing questions, declined gifts, and related issues.
• Process returned mail and maintain clean and accurate database records.

Benefits

• Part-time employees and interns accrue sick leave up to 56 hours per year in accordance with the New York City Earned Sick Time Act.
• Part-time employees receive paid time off when they would normally be scheduled to work on holidays when the museum is closed to the public. Listed holidays include New Year’s Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Martin Luther King Day, Thanksgiving, and Christmas Day.
• Participation in a Tax Deferred Savings Plan (403(b)).
• Wellness programs include an Employee Assistance Plan and discounts on Citi Bike memberships and bike helmets.
• Onsite employees may access a discount on food pickup or delivery through Seamless/Grubhub.
• All employees are eligible for a discount on Frick Museum Shop purchases.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed