Membership Administrative Assistant

Reynolds Lake Oconee•Greensboro, GA

4d•Onsite

About The Position

The Membership Administrative Assistant will be responsible for warmly welcoming and assisting existing and prospective Members visiting the Membership Offices. This role involves providing detailed Membership information, processing various Membership-related data, managing reports, maintaining Member files, and acting as a liaison between the Club and its Members. The position requires strong organizational skills, excellent customer service, and the ability to handle diverse administrative tasks within the Membership department.

Requirements

Some college education; college degree or work equivalent in hospitality field preferred.
Strong data entry skills required.
Excellent verbal and written communication skills.
Experience working in a team environment preferred.
Strong organization skills with the ability to follow directions through to completion and complete tasks quickly and accurately.
Natural hospitable nature, strong customer service, and ability to communicate with Members in a patient, gracious, and professional manner.
General experience in Excel and Microsoft Word applications required.
Ability to pick up new software systems quickly.

Responsibilities

Welcome and assist existing and prospective Members, providing Membership information and connecting them with appropriate team members.
Collect, organize, process, and communicate Membership information (address, phone, email changes, dues changes, etc.) to internal departments and across platforms.
Manage and run periodic reporting and data cleanup in Jonas to ensure accuracy (e.g., dependent age-outs, marketing lists, sales, dues incentives).
Maintain Member files (physical and digital) with up-to-date details, contact information, photos, and notes.
Make account adjustments such as dues changes, addition of dependents, S/O’s, Caregivers, and family members.
Assist Members with significant life changes impacting Membership (e.g., divorce, death).
Lead digital file cleanup and transition hard file legal documents into digital files in Jonas.
File and organize all active and terminated Membership hard files.
Oversee and maintain pop-ups for the Marina pre-paid rental boat program.
Assist in processing OFAC forms for each closing.
Assist with the Generational & Extended Family Member program, including processing applications, changes, terminations, verification, audits, and clarifications.
Act as a liaison between the Club and Members, receive general phone calls, and communicate messages.
Respond to inquiries from existing and prospect Members.
Process property transfers and upgrades, assisting with questions regarding access and privileges.
Maintain Membership meeting and closings calendar and coordinate orientations (set-up & clean-up).
Process PO’s, contracts, vendor insurance, vendor payments, and set up new vendor accounts.
Maintain equipment and office supplies/inventory for the department and place new orders.
Ensure Membership flipbooks, collateral, Member App, and Website maintain accurate information.
Collect department mail and ship new Member welcome gifts.
Assist the Senior Membership Manager in preparing and executing new Member mixers.
Coordinate and partner with Managers and finance in processing initiation and upgrade deposits and oversee refund checks.
Assist the Director and Managers in drafting/sending welcome letters, termination letters, and welcome cards.
Assist the Senior Membership Manager and Director in other special projects as assigned.