Member Team Lead-1

Walmart • La Habra, CA

5d • $23 - $31 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and guides associates in member-service approaches so complaints and issues are resolved according to company guidelines. It supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports current and prospective members by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing recaps and required documentation; and promoting Sam’s Club products and services. It provides member service by identifying needs, helping with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees the assigned area, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares and oversees deposits and cash fund transfers, investigates cash overages and shortages, and safeguards confidential financial and personal information.

The role develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and other business partners, monitors results, and identifies improvement opportunities. It promotes compliance with company policies, procedures, ethics, and integrity standards, supports corrective action on compliance issues, and leads and participates in teams to coordinate assignments and achieve timelines and quality expectations. The position is expected to model the company’s values, build relationships, mentor and develop others, serve customers and members, adapt to change, and pursue continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates in an assigned area; assign duties, communicate goals and feedback, train associates, and provide direction on member-service approaches.
• Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide membership information and process memberships, upgrades, and credit accounts; encourage renewals and promote membership value and Sam’s Club products and services.
• Participate in sales and marketing events and complete marketing recaps and required documentation.
• Acknowledge members, identify needs, assist with purchasing decisions, locate merchandise, support members using self-service technology, assist with transactions, and ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation; provide funds for register operation; prepare deposits and oversee Cash Fund Transfers; investigate cash register and accounting office overages and shortages; maintain confidentiality and accuracy of financial and personal information.
• Develop and implement processes and practices to meet business needs in collaboration with managers, coworkers, customers, and business partners; monitor progress and results and address improvement opportunities.
• Promote and support compliance with company policies, procedures, ethics, and integrity standards; assist management in correcting ethical and compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, providing advice and feedback, and helping ensure timelines and work quality.
• Model company values by building trusting relationships, communicating positively, mentoring and developing others, holding oneself and others accountable, serving customers and members, and adapting to change and continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed