Member Team Lead-1

Walmart•La Habra, CA

3d•Onsite

About The Position

The Member Team Lead assists management in supervising associates in the assigned area. The role includes assigning duties, communicating goals and feedback, training associates, providing direction on member service, resolving member complaints according to company guidelines, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It also provides member service by identifying needs, helping with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees assigned areas, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and Cash Fund Transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information. The role develops and implements processes with managers, coworkers, customers, and other business partners; monitors results and identifies improvements; promotes compliance with company policies and ethical standards; and leads and participates in teams to coordinate assignments, provide feedback and support, meet timelines and quality expectations, and help others adapt to change. The position is expected to demonstrate the company’s values of respect, integrity, customer and member service, and continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, and training associates on processes and procedures.
Guide associates in member service approaches and help ensure complaints and issues are resolved according to company guidelines.
Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; and encourage renewals.
Participate in sales and marketing events, complete and maintain marketing recaps and required documentation, and work toward membership goals.
Acknowledge members, identify their needs, help with purchasing decisions, locate merchandise, and guide members in using self-service technology and completing transactions.
Ensure club pickup orders are filled and provide support at registers and self-checkout.
Oversee assigned areas by handling claims and returns, zoning and organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, retrieving carts using equipment, and keeping the parking lot clean.
Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
Provide funds for register operations; create and interpret financial analysis reports; assist with accounting investigations; prepare daily deposits and oversee Cash Fund Transfers; and investigate cash register and accounting-office overages and shortages.
Maintain the confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes with managers, coworkers, customers, and other business partners; analyze information, monitor progress and results, and identify improvement opportunities.
Promote compliance with company policies, procedures, and ethical standards; help implement action plans and assist management in correcting ethics and compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work assignments, and providing advice, feedback, and support to meet timelines and quality standards.
Model adaptability and help others respond to change or new challenges.
Build trusting team relationships, communicate positively, develop and mentor others, and recognize their contributions.
Put customers and members first, make decisions using reliable information, and consider how work affects team results and stakeholders.
Support continuous improvement, demonstrate curiosity and resilience, and use new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, covering eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates, including tuition, books, and fees.
Performance-based bonus awards.