Member Team Lead-4

Walmart•Denton, TX

3d•Onsite

About The Position

The Member Team Lead assists management in supervising associates within an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member service, helps resolve member complaints according to company guidelines, and supports compliance with company policies. It also supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; and participating in sales and marketing activities. It provides member service by helping members make purchasing decisions, locate merchandise, use self-service technology, complete transactions, and access club pickup orders. The role oversees its assigned area, including handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, assisting with transporting items, and maintaining parking lot cleanliness. It also completes accounting and financial documentation, supports register operations, prepares deposits and cash fund transfers, investigates cash discrepancies, and safeguards confidential information. The Member Team Lead collaborates with managers, coworkers, customers, and business partners to implement processes, monitor results, and identify improvements. The role models company policies, ethics, and integrity; leads and participates in teams; and demonstrates the company’s stated values of respect, integrity, service, and continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

Assist management with supervising associates in an assigned area, including assigning duties, communicating goals and feedback, training, and providing direction and guidance.
Help ensure member complaints and issues are resolved according to company guidelines and support the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; and encourage renewals.
Participate in sales and marketing events, complete required marketing documentation, work toward membership goals, and promote Sam’s Club products and services.
Acknowledge members and identify their needs; assist with purchasing decisions, merchandise locations, self-service technology, transactions, registers, self-checkout, and club pickup orders.
Oversee the assigned area by handling claims and returns, zoning and organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, assisting with transporting items, and keeping the parking lot clean.
Complete accounting records, files, transactions, and other required documentation according to accounting office procedures.
Provide funds for register operations; create and interpret financial analysis reports; assist with accounting investigations; prepare daily deposits and oversee cash fund transfers; investigate cash overages and shortages; and maintain confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress and results, and address improvement opportunities.
Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards; help implement action plans and correct ethical or compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, and supporting quality and timely results.
Model the company’s stated values by building inclusive and trusting relationships, mentoring and recognizing others, acting with integrity, serving customers and members, making informed decisions, and supporting continuous improvement and change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefits for eligible full-time and part-time associates, including tuition, books, and fees for eligible programs.