Member Support Specialist (Mon-Fri 11am-8pm EST)

Revive•Ponte Vedra Beach, FL

1d•Onsite

About The Position

Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients.

Requirements

High school diploma or GED required
Two (2) or more years’ of call center experience
Previous experience working with health insurance or in a health care environment
Computer literate with strong data entry skills
Customer service-oriented
Excellent verbal and written communication skills
Strong active listening skills
Impeccable telephone skills and telephone etiquette
Ability to maintain composure to a challenging situation
Excellent problem-solving skills
Organized, detail-oriented and task-oriented
Ability to multi-task and be flexible
Ability to work in a fast-paced, team-oriented environment
Self-motivated and team player
Ability to propose new, better solutions

Responsibilities

Answering incoming calls, emails, and chats from Members and Care Coordinators.
Navigating members successfully through their healthcare and social determinant needs.
Demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist members.
Learning all care plans and building a strong knowledge base to provide excellent customer care.
Resolving member concerns pertaining to membership benefits, member portal support, and general inquiries.
Managing and resolving web support tickets and live chats from members.
Assisting with member education and ensuring that each member has access to the services needed.
Serving as a liaison between the member and other departments.
Consistently exhibiting behavior and communication skills that demonstrate Revive Health’s commitment to superior member service, including quality, care, and concern with every internal and external customer.
Using, protecting, and disclosing members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Performing outbound calls to members as needed or assigned.
Performing additional duties as assigned.